Senior ServiceNow Architect
6 days ago
TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.
TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.
Senior ServiceNow Architect 2+ years contract (extendible to 4+ years) The primary work location will be: 750 East Pratt Street, 6th Floor, Baltimore, MD 21202. The candidate may be required to work on-site or remotely on specific days as determined by Client. Need a local candidate --HYBRID role. Duties / Responsibilities
- Architect, configure, and customize the ServiceNow platform to meet the organization's specific needs and requirements from multiple teams within the organization.
- Define and manage data structures, such as tables, fields, and relationships.
- Architect, design, and implement business rules, workflows, and UI policies.
- Define roles, and groups required for each workflow; access and permissions based on organizational requirements.
- Provide support for workflow or story related issues.
- Enhance the existing Incident management workflows and define SLA's and Approvals
- Design and implement Problem Management processes in ServiceNow according to Agency requirements
- Design and implement theChange Management module according to the Agency requirements and ITIL best practices
- Design and implement the Service Catalog.
- Create and manage service requests and service offerings as defined by the Agency
- Integrate ServiceNow with internal applications.
- Implement automation through workflows, scripting, and orchestration
- Develop and maintain reports and dashboards to provide insights into IT service performance.
- Customize and configure reporting tools within the ServiceNow platform.
- Plan and execute platform upgrades.
- Manage patches and updates to ensure the platform's security and stability.
- Design and implement the Knowledge Management module.
- Identify and address issues related to performance and scalability as needed.
- Provide training to end-users and other administrators.
- Document configuration changes, processes, and best practices.
- Design and implement the ServiceNow CMDB as defined by the Agency
- A minimum of five (5) years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications at an expert level.
- A minimum of five (5) years of proven experience as a ServiceNow architect, administrator, or similar role.
- A minimum of five (5) years of experience designing and creating incident, problem, and change management modules in ServiceNow, developing and maintaining the Service Catalog.
- A minimum of two (2) years of demonstrated success in configuring and customizing the ServiceNow platform, including knowledge of tables, fields, forms, and workflows.
- A minimum of two (2) years of experience managing user accounts, roles, and groups, enforcing access controls and permissions.
- Familiarity with integrating ServiceNow with other systems and applications.
- Ability to create and customize reports and dashboards within ServiceNow.
- Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB).
- A minimum of eight (8) years of experience architecting the ServiceNow platform.
- A minimum of five (5) years of experience with ServiceNow development, including creating custom applications and modules.
- A minimum of five (5) years of experience in performance tuning and optimizing the ServiceNow platform for scalability and responsiveness.
- Experience with planning and executing ServiceNow platform upgrades and migrations.
- Proficiency in advanced scripting languages within the ServiceNow platform, such as GlideScript (JavaScript) or AngularJS.
- ServiceNow Certified Implementation Specialist certifications in specific modules, such as IT Service Management (ITSM), Service Catalog, or other relevant areas.
- ServiceNow Certified System Administrator (CSA) certification.
- ITIL (Information Technology Infrastructure Library) certification.
Talent Workforce specialist
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