Senior ServiceNow Architect
1 day ago
We are seeking a highly skilled Senior ServiceNow Architect to join our team at iQuasar. As a Senior ServiceNow Architect, you will be responsible for designing, implementing, and configuring the ServiceNow platform to meet the organization's specific needs and requirements.
Key Responsibilities:- Architect and configure the ServiceNow platform to meet business requirements.
- Define and manage data structures, such as tables, fields, and relationships.
- Design and implement business rules, workflows, and UI policies.
- Define roles and groups required for each workflow; access and permissions based on organizational requirements.
- Provide support for workflow or story-related issues.
- Enhance existing Incident management workflows and define SLAs and Approvals.
- Design and implement Problem Management processes in ServiceNow according to Agency requirements.
- Design and implement the Change Management module according to the Agency requirements and ITIL best practices.
- Design and implement the Service Catalog.
- Create and manage service requests and service offerings as defined by the Agency.
- Integrate ServiceNow with internal applications.
- Implement automation through workflows, scripting, and orchestration.
- Develop and maintain reports and dashboards to provide insights into IT service performance.
- A minimum of five (5) years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications at an expert level.
- A minimum of five (5) years of proven experience as a ServiceNow architect, administrator, or similar role.
- A minimum of five (5) years of experience designing and creating incident, problem, and change management modules in ServiceNow, developing and maintaining the Service catalog.
- A minimum of two (2) years of demonstrated success in configuring and customizing the ServiceNow platform, including knowledge of tables, fields, forms, and workflows.
- A minimum of two (2) years of experience managing user accounts, roles, and groups, enforcing access controls and permissions.
- Familiarity with integrating ServiceNow with other systems and applications.
- Ability to create and customize reports and dashboards within ServiceNow.
- Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB).
If you are interested in this position, please send your latest resume to Zarka@creativegc.com with the information requested below. Also, please let us know what time/number is best to call to discuss this opportunity.
- Availability to start a new job
- Best Rates
- Contact
Please don't hesitate to contact us for any questions you may have.
All employment is decided on the basis of qualifications, merit, and business need.
Regards,
Zarka Ismail
Senior Recruitment Professional
Creative Global Consulting
Cleared Recruitment
Zarka@creativegc.com
Main: (703) 662-0508 x 554
Creative Global Consulting is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status or any other characteristic protected by law.
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