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Application Support Engineer

2 months ago

Pittsburgh, United States SBS Corp. Full time
Application Support Engineer
location : Pittsburgh, PA (onsite) Job Duties and Responsibilities:
Investigate and troubleshoot complex issues with the application and provide effective solutions to customers.
Collaborate with developers and other support teams to identify and resolve issues related to application performance, configuration, and compatibility.
Provide timely and accurate technical support to clients through email, phone, and ticketing system.

Qualifications:
Bachelor's degree or a related field or equivalent experience.
Minimum of 3 years of experience in L2 Application Support or a related field.
Strong experience in troubleshooting complex issues related to enterprise-level applications.
Excellent understanding of ITIL, SLAs, and incident management processes.
Strong analytical and problem-solving skills.
Knowledge of basic SQL writing
Excellent communication and interpersonal skills.
Ability to work effectively in a team-oriented environment. Reach me at