Sr. Account Manager/Delivery Manager

2 days ago


Indianapolis, United States R4 Solutions Inc. Full time

Role Description: -

This is a full-time role for a Sr. Account Manager/Delivery Manager. We are seeking the Senior Account Manager Delivery Manager in Indiana. The Lead will be responsible for providing direct leadership to a team of Delivery Specialists and Support Specialists ensuring that the team meets client expectations by efficiently managing and delivering projects with quality and accuracy. Will have overall awareness and direct oversight to all assigned client / account programs, develop client relationships and ensure we are providing added-value and actionable insights. This position will ensure that clients are kept informed with regular project updates and overall account reviews, while addressing any pain points and delivery gaps/escalations.

Key Responsibilities: -

  • Healthcare experience is preferred.
  • Oversee timely and accurate client deliverables.
  • Provide management oversight and a path of escalation for customer relationships and delivery oversight while support team members work through obstacles and deliverables.
  • Provide on-going support and drive team engagement, development, and coaching of direct reports.
  • Provide day-to-day leadership oversight to a team of Account Manager and Support Specialists.
  • Support direct client work and quality check deliverables, as needed. Act as main point of contact for subset of client.
  • Manage project timelines (client facing and internal) to ensure on time survey launch, completion, and reporting.
  • Client support and regular status reports. Provide support for service failures and service recovery.

Qualifications: -

  • Minimum of 8-10 years of experience with a focus on client or account management, project management and delivery and service models.
  • Experience leading and managing productive and engaged support teams.
  • Understanding of the unique challenges within Health Care, Health Plans and Member Experience Improvement.
  • Excellent interpersonal, communications, listening, and presentations skills.
  • Prior management experience desired, demonstrating solid leadership qualities and organizational skills.
  • Ability to work in a fast-paced environment while prioritizing competing client and cross-functional demands.
  • Obsession with relationship building and customer experience including risk identification and problem resolution.


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