IT Program Manager

1 week ago


Warren, United States Acro Service Corp. Full time

Position summary: The Service Delivery and Integration Manager will be an effective leader and communicator overall. She/he will be a proven team leader, able to conceptualize, plan, document, and communicate efficiently. Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degrees or certifications are a plus.
Proven experience (7 years) in ITSM configuration management, CMDB management, and process design.
In-depth knowledge of ITIL practices, specifically Configuration Management and related processes.
Strong understanding of IT assets (hardware and software) and service relationships within a CMDB context.
Experience with ITSM tools and CMDB platforms (ServiceNow)
Excellent analytical, problem-solving, and communication skills.
Ability to collaborate effectively with cross-functional teams and stakeholders.
Strong organizational skills and attention to detail.
ITIL Foundation certification is highly preferred.

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