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IT Program Manager

2 months ago

Warren, United States Blue Chip Talent Full time

Blue Chip Talent is looking for a Service Delivery and Integration Manager will be an effective leader and communicator overall. She/he will be a proven team leader, able to conceptualize, plan, document, and communicate efficiently.


  • Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degrees or certifications are a plus.
  • Proven experience (7 years) in ITSM configuration management, CMDB management, and process design.
  • In-depth knowledge of ITIL practices, specifically Configuration Management and related processes.
  • Strong understanding of IT assets (hardware and software) and service relationships within a CMDB context.
  • Experience with ITSM tools and CMDB platforms (ServiceNow)
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to collaborate effectively with cross-functional teams and stakeholders.
  • Strong organizational skills and attention to detail.
  • ITIL Foundation certification is highly preferred.


The role of the Service Delivery and Integration Manager (SDIM) is to ensure effective, integrated IT service for assigned sites. This position is responsible for managing the delivery of day-to-day Delphi operational support and end-to-end management of minor enhancements working with IT staff, SIAM, and Performing Service Provider (PSP) resources. The site-specific services include integrated applications, hosting, end-user computing, network and security services. This position will work closely with the Client Strategy Team and SIAM to maintain effective working relationships with the local business clients at the site, country, and region levels.


In support of the Delphi Enterprise Operating System, (Delphi EOS) this position will have a series of actions and outcomes required to achieve the divisions’ or enterprise's desired capability level. Making the Delphi EOS the IT systems and service capability framework will ensure that our client’s business objectives are achieved and accomplished in a manner that is both predictable and measurable.


To match the ongoing business needs of our clients and achieve a higher degree of client intimacy, this position will support the establishment and execution of a performance management capability that delivers the right level of IT and client collaboration to solve performance outages and deliver required business capabilities.


The Service Delivery and Integration Manager (SDIM), reports directly to the IT Operations Manager for their respective region.