Lead Systems Engineer
1 week ago
- The FEP Operations Center is seeking a Lead Systems Engineer to support the Systems Monitoring initiatives for several SOW s 2024 and beyond.
- Responsible for software tool administration for systems and applications monitoring tools.
- Expertise with at least one of the Monitoring tools like DataDog.
- DataDog Administration experience on Linux platform to instrument Java based applications running on Tomcat Application Server.
- Configuration experience in Infrastructure Monitoring, Network Monitoring and Centralized Logging.
- Or similar Administration experience with ELK Stack Elasticsearch (search and analytics engine), Logstash (ingest pipeline) and Kibana (visualization and creating dashboards).
- Strong Linux platform (Red Hat) background.
- Automation experience with scripting (Python, Shell, ANSIBLE) preferred.
- Experience with Network Monitoring and knowledge on Network components like Switches, Routers, Palo Alto Network utilization SNMP, F5 Load Balancers, Web Seal, Info Blocks, Gigamon, Network Mapping is a plus.
- Working knowledge of other monitoring tools like Big Panda, Cloud Beat (Synthetic Monitoring) is desired.
- These tools are used to monitor applications and business transactions that impact the business and customers, currently.
- Responsibilities include script writing, installing, managing, and maintaining the monitoring tools, as needed, as well as integration with other tools and collaboration with other groups and their tools.
- Manages, configures and maintains the Data Dog tool on Linux platform.
- Responsible for Network Monitoring, Infrastructure/Server Monitoring (Linux, Windows, AIX) using Data Dog, Application, SNMP and Log Monitoring.
- Configure centralized logging of all logs from different sources like WebSphere / Tomcat and IHS Web Servers on AIX servers to Data Dog on Linux.
- Knowledge of Load Balancers like F5 to route logs to Log server.
- Handling different types of Log formats.
- Creates required dashboards with data visualization in Data Dog.
- Manages, configures and maintains the DataDog APM tool on Linux platform.
- Responsible for Java Applications instrumentation with Data Dog, set up health rules and fine tune monitoring in Data Dog.
- Setup End User Monitoring / Browser Real User Monitoring of Data Dog for applications, using Java script injection.
- Creates Selenium scripts to monitor business transactions using Cloud Beat s Synthetic Monitoring.
- Provides support to all significant production issues.
- Activities may include gathering information from a wide variety of sources across all platforms to analyze for correlations, identifying specific performance causes, recommending a variety of possible solutions to remedy issue and issue reports with key findings and next steps.
- Creates documentation to support the management and maintenance of Data Dog / Data Dog tools.
- Provides training on tools and the associated processes and procedures.
- Analyzes tool data and usage.
- Communicates weekly with management verbally and via written detailed status reports regarding potential problems and concerns.
- Works with different Systems and Application Architecture teams to ensure that systems monitoring requirements are addressed early in the development process.
- Coordinates with project teams to ensure that monitoring of new applications is available before release for production.
- Assists in reviewing and analyzing business & system requirements and specifications for systems monitoring tool protocols and future tool usage.
- Effective organizational, interpersonal, analytical, communications skills and Hands on technical experience.
- Self-motivated, adaptable to change, forward-thinking.
- Must be able to prioritize and manage time under tight deadlines and demonstrate initiative in problem-solving.
- Enthusiasm to engage in continuous learning, internal drive, intellectual curiosity, ability to learn, and desire to help the customers succeed.
- Strong technical skills and ability to work proactively.
- Comfortable working under Project Manager supervision.
- 5-8 years strong IT experience and good working knowledge of a variety of technology platforms in a distributed environment including: Microsoft systems (e.g. Windows 2012 and 2016 Server, Active Directory, Exchange, SharePoint), Linux/Unix, VMWare, SQL Server, database architectures, TCP/IP, VPNs, Mainframe, LAN/WAN technologies and architectures.
- A minimum of 3 years hands-on experience installing, integrating, managing and maintaining monitoring tools like Data Dog administration and support.
- Similar Log Management experience with ELK Stack Elasticsearch (search and analytics engine), Logstash (ingest pipeline), and Kibana (visualization and creating dashboards).
- Experience in writing Shell, Python, Selenium, VuGen scripts.
- Experience with SSL certs, encryption methods on Linux.
- Experience in developing and implementing systems monitoring and alerting strategies in diverse, large-scale environments.
- Experience developing and documenting processes, procedures, and policies for tool usage and integration.
- Author tool maintenance and training documentation as well as support requests for training on tool usage.
- Knowledge and experience with configuring alerts, dashboards and ad-hoc reports.
- Strong understanding of service level management (SLAs, SLRs, etc.).
- Determine and document tool backup and recovery procedures.
- Experience with data management tools and databases (e.g., DB2, SQL -familiarity desired).
- Experience in systems and Java applications troubleshooting using monitoring tools like DataDog.
- Understanding and experience with both waterfall and agile Software Development Life Cycles (SDLC).
- Bachelor of Science in Computer Science or related field (i.e., Engineering, Applied Science, Math, etc.) or equivalent experience.
- Experience with SAFe agile methodologies.
- ITIL Foundations v3 within 180 Days Preferred.
- SAFe Certification.
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