Help Desk Analyst
22 hours ago
We are looking for candidates for the following direct client position. If you are interested in below position, please forward your updated resume and rate requirement. If you are not interested but know someone who might be, please feel free to forward this email.
Position: Help Desk Analyst
Location: Onsite Project @ Jackson, MS
Duration: 12 Months+
Client: Department of child Protection Services Job# 135363
Rate: $30-35/hr on W2
This Help Desk Technician will provide essential technical support and assistance to end-users, ensuring the smooth operation of systems, software, and hardware. This role involves responding to user inquiries, diagnosing issues, and offering solutions to users at the office or working remotely. The technician will troubleshoot problems related to network connectivity, system performance, software applications, and other IT-related matters. Common tasks will include imaging PCs, issuing equipment to MDCPS employees, providing user support for internal applications, providing assistance with mobile and VoIP phones, and general troubleshooting of user reported hardware/software issues. Technician is responsible for logging and tracking issues through an ITSM ticketing system and escalating more complex problems to higher-level IT staff when necessary. Additionally, the technician may assist in setting up new equipment, managing inventory, managing user accounts, maintaining documentation, and similar tasks as requested. Strong communication skills, technical proficiency, and a customer-service mindset are essential for success in this role. The technician ensures that all user issues are resolved promptly and efficiently, helping to minimize downtime and maintain productivity.
Minimum of 3 years of experience performing help desk duties and supporting Windows 10 and 11 operating systems.
Thanks,
Sam
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