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Document Support Specialist

2 months ago

Fort Worth, United States OneMain Financial Full time
Document Support Specialist - Intermediate
The Specialist resolves complex issues and escalates to the appropriate parties as required. This person will support multiple business lines in multiple systems with a range of products/services. The Document Support Specialist supports an expansive array of products/services. This person will apply specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined.

In the Role
  • Performs various account functions in Policy Owner Services.
  • Process daily, weekly and monthly reports for Policy Owner Services.
  • Support multiple business lines in multiple systems for a range of products.
  • Communicates with other departments, customers and/or clients.
  • Demonstrates technical/administrative expertise.
  • Understand how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function.


Requirements
  • High School Degree or GED.
  • 2+years office related experience
  • Accurate and detail oriented
  • Sound judgment and strong organizational skills
  • Open to challenges and the ability to obtain and comprehend information quickly.
  • Must have excellent oral and written communication skills and must be able to effectively communicate with employees, customers and management.
  • Must be flexible and able to effectively process competing demands on time and be able to rearrange priorities with little notice to meet business needs.
  • Prior work experience in a related job that would provide a good understanding of activities, policies, procedures and concepts of work area.
  • PC proficient including MS Office.


Location: Fort Worth TX - Hybrid Schedule

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:
  • Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
  • Up to 4% matching 401(k)
  • Employee Stock Purchase Plan (10% share discount)
  • Tuition reimbursement
  • Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
  • Paid sick leave as determined by state or local ordinance, prorated based on start date
  • Paid holidays (7 days per year, based on start date)
  • Paid volunteer time (3 days per year, prorated based on start date)