Application Support Engineer

2 weeks ago


New York, United States Madison-Davis, LLC Full time

Role:

  • Provide daily maintenance, support, and administration of critical Fixed Income and FX applications.
  • US application support services, ensuring swift and effective resolution of business user queries related to capital markets platforms.
  • Monitor the performance of production applications and database servers, ensuring prompt corrective action when necessary.
  • Strong knowledge of Strong knowledge of FX, Fixed Income, and Futures products.
  • Develop procedures and tools to address recurring issues, ensuring stability and reliability in trading environments.
  • Maintain release management schedules, tracking all code changes and ensuring seamless integration across capital markets applications.
  • Support production components and implement automation to streamline and enhance operational efficiency.
  • Strong experience with Broadridge FXL product suite.
    • Broadridge FXL platform administration, support, and troubleshooting.
  • Deliver front-office support to equity and fixed income traders, assisting with market data applications (e.g., Bloomberg), vendor trading platforms (e.g., ION, Fidessa), and in-house front-office applications.
  • 5+ years of professional experience in application support, with a focus on capital markets and fixed income trading environments.
  • Broad knowledge of capital markets and fixed income products, including an understanding of trading workflows.
  • Hands-on experience supporting applications such as Splunk, PowerShell, Ansible, Windows, and Linux.
  • Strong Python scripting skills to automate tasks and resolve application issues.
  • A deep understanding of the critical nature of a production trading environment for sales and trading desks.
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