IT Application Support Specialist
6 days ago
We are seeking a highly skilled IT Application Support Specialist to join our team at Shuvel Digital. As a key member of our SMD System Support team, you will be responsible for providing technical direction and engineering support for projects and infrastructure.
Key Responsibilities- Full life-cycle project management of server-based applications used by the Savings & Membership Department
- Provide on-call support in the instances of outages as well as be available for change and deployment scheduled work
- Work with and be part of project teams, collaborating with various teams such as engineering, networking, database administration, enterprise data management, enterprise architecture, data center operations, application owners, project management, and compliance
- Apply engineering principles into the design and enhancement of new and existing systems
- Document new system components, or modifications to existing components
- Ensure the security and integrity of system and product solutions including compliance with Navy Federal, industry engineering and Information Security principles and practices
- Perform engineering tasks and assignments in support of business needs
- Perform engineering technology research, procurement, deployment, and configuration for new and modified systems
- Present clear, organized and concise information to all audiences through a variety of media to enable effective business decisions
- Lead complex or high severity troubleshooting and incident problem resolutions with multiple other teams
- Translate business needs into workable technology solutions that meet the needs of internal customers
- 3-5 years supporting complex technical applications in a Production environment including troubleshooting, root cause analysis, vendor coordination
- Minimum of 2 years working with Linux Systems and shell programming
- Experience with SQL, Toad, Splunk, and Alert/Event monitoring a plus
- Experience with payment systems a plus
- Prod Support primary skills and Windows and AIX server platforms are a plus
- Experience with server-based applications support and maintenance needs, (Both Physical and Virtual server environments) such as vulnerability patching, access control, major/minor version upgrades and controlled change window cycles
- Full systems engineering lifecycle experience (Requirements, Analysis, System design, Build, Monitoring, Support procedures)
- Ability to work as team member as well as independently, Be a mentor/trainer to Junior level co-worker
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