Service Manager

1 month ago

Richmond, United States MCKESSON Full time
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

McKesson is in the business of better health, and we touch the lives of patients in virtually every aspect of healthcare. We partner with payors, hospitals, physician offices, pharmacies, pharmaceutical companies, and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. We believe in the importance of strong, vital organizations because we know that patients can only be healthy when our system is healthy.

Every single McKesson employee contributes to our mission-by joining McKesson you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company-and of healthcare. At McKesson, you'll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.

We understand the importance of a system that works together. Your expertise, drive and passion can help us improve everything we touch, from providers to payors to pharmacies. Join our team of leaders to begin a rewarding career.

Wherever you contribute here at McKesson, you will have the ability to make a real impact in the lives of others.

Current Need

We are looking for an experienced professional to fill our Enterprise Client Technology Service Manager position. This is a strategic leadership position responsible for the development, implementation, and management of best practice methodologies and technology services within the Enterprise Infrastructure department, focused on the Oncology & Specialty business segment and US Oncology business unit. This Service Manager serves as a key technology partner for the Oncology Segment CIO, and focal leader for multi-disciplinary infrastructure technology initiatives serving this business unit. Reporting to the Enterprise Client Technology Service Category Manager, with dotted line reporting to the Oncology Segment CIO, this position is responsible for ensuring that technology infrastructure and client services are aligned with industry best practices, optimized for efficiency, and positioned to support the organization's strategic goals.

The ideal candidate will be a change agent with a deep understanding of technology best practices, infrastructure service management, and a proven track record of leading technology service improvement initiatives.

Key Responsibilities
Serve as a trusted partner to the CIO
Assess and maintain an infrastructure risk profile for the business unit
Establish, maintain, and ensure execution of a de-risking roadmap that is aligned and funded by the CIO
Oversee the budget impact of all IE&O services and provide budget guidance to both IE&O service managers and the CIO
Partner with sourcing and service owners to develop and manage strategic technology partner and vendor relationships
Lead the identification, development, and implementation of best practice methodologies within the CIO organization. Ensure alignment with industry standards and organizational goals.
Cultivate continuous improvement in technology services, focusing on enhancing efficiency, reliability, and user satisfaction. Implement strategies to streamline operations and leverage technology to meet business needs.
Collaborate with IT, operations, security, and other key departments to ensure technology best practices and services are integrated with overall business strategies and operational plans.
Develop key performance indicators (KPIs) to measure the effectiveness of implemented best practices and technology services. Utilize feedback and data-driven insights to drive ongoing improvement.
Ensure compliance with governance frameworks and compliance controls to ensure adherence to best practices, regulatory requirements, and industry standards within technology services.

Minimum Requirements
Typically requires 13+ years of professional experience and 6+ years of diversified leadership, planning, communication, organization, and people motivation skills (or equivalent experience).

Critical Skills
Deep understanding of technology infrastructure, including cloud, platform, network, transport, application delivery, datacenter, client services, and industry best practices in IT service management.
Knowledge of governance, risk management, and compliance frameworks related to technology services.
Proven experience in technology service management, best practices development, and process improvement, ideally within a large-scale enterprise environment.
Excellent collaboration and communication skills, capable of engaging effectively with stakeholders at all levels across the organization.
Experience delivering results in a matrixed organization.

Additional Skills
Innovative thinker with a commitment to leveraging technology to drive organizational efficiency and effectiveness.
Strong leadership and strategic planning skills, with the ability to drive cross-functional initiatives and manage complex projects.

Education

Bachelor's degree in information technology, Computer Science, Business Administration, or related field (or equivalent experience); advanced degree or professional certifications in IT service management or related areas preferred OR equivalent experience.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$164,700 - $274,500

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson Service Manager - Enterprise Client Technology - Oncology & Specialty

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