Service Manager
4 weeks ago
We are seeking a highly skilled Team Lead to join our Supportive Services for Veteran Families (SSVF) program in Richmond, Charlottesville, and Petersburg. This is an excellent opportunity to lead a regional collaborative supportive services team and make a meaningful impact in the lives of veterans and their families.
Job Responsibilities- Provide leadership and daily oversight to the team to ensure successful implementation of day-to-day program operations by providing guidance on program eligibility requirements, service delivery and documentation, maintaining compliance with regulatory standards, appropriately managing caseloads, and coordinating on-call scheduling
- Lead, mentor, and supervise assigned teammates, volunteers, and interns
- Conduct individual supervision sessions with direct reports in addition to regular team meetings, communicate and document expectations
- Conduct hiring process and coordinate onboarding activities for direct reports following program and agency policies and timelines
- Establish and monitor caseloads and work activities to ensure service delivery, contractual outcomes, and program goals are met
- Conduct case conferencing reviews to monitor program participant needs assessment and eligibility confirmation processes, monitor progress, and fine-tune intervention strategies and techniques
- Conduct and document chart audits of every record at intake, quarterly recertification, and exit to ensure program compliance
- Review and verify all supporting documentation and signatures prior to approving and processing any request for funds
- Conduct and document quarterly ride-alongs with each teammate to provide observational feedback on service delivery
- Identify, build, and maintain community relationships with landlords and services organizations that work with the target population
- Ensure that Homeless Management Information System (HMIS) data is completed and collected for all participants entering, recertifying, and exiting the program
- Coordinate and provide on-call coverage for crises and after-hours service needs
The ideal candidate will have a Bachelor's degree in Social Work, Human Services, or a related field, along with at least one year of supervisory experience. Additionally, three years of experience working with homeless and behavioral health populations is required.
What We Offer- A comprehensive benefits package including medical, dental, and vision plans starting after one month of employment
- Short-term/long-term disability and life insurance at no cost, plus voluntary life insurance
- An Employee Assistance Plan (EAP) and a 403b retirement plan with a company match
- A generous PTO plan including vacation, sick, and personal days, and 14 paid holidays
This position offers a competitive salary range of $60,000 - $80,000 per year, depending on experience.
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