Desktop Support Technician

4 weeks ago


Woburn, United States Pozent Full time
  • Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals
  • Serves as company liaison with customer on administrative and technical matters.
  • Installs and supports both hardware and software components for user groups
  • Evaluate system configuration and software to ensure effective use of hardware resources
  • Provide level 1 technical support and incident management service desk functions.
  • Diagnoses and resolves product performance problems
  • Performs maintenance and repair services
  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
  • Instruct customers in the operation and maintenance of the system

    Basic Requirements:
  • 3-5 years of desktop and end user support including hardware connected to video conference software, standard desktop and laptop, printer, plotter, scanner, desk phone, smarthand support.
  • 3-5 years of local and network installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands

    Preferences:
  • Knowledge of Citrix,VPN, Antivirus and SCCM Client, Wise Client, Sonic Wall, Cisco
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