Technical Support Specialist

4 weeks ago


Woburn, Massachusetts, United States Mastech Digital Full time

Job Summary:

Mastech Digital is seeking a skilled Help Desk Specialist to provide top-notch user support and technical assistance to our team. As a key member of our IT department, you will be responsible for troubleshooting issues, managing user accounts, and performing desktop imaging.

Key Responsibilities:

  • User Support: Serve as the first point of contact for user support and troubleshoot issues with Windows 10/11 and Microsoft Office.
  • Account Management: Manage user accounts in Active Directory and mailboxes in Microsoft Exchange.
  • Desktop Imaging: Perform desktop imaging, equipment shipping, and coordinate returns.
  • Network Troubleshooting: Troubleshoot basic network issues, including DHCP and DNS.
  • Equipment Setup: Assist with network equipment setup, vendor management, and documentation.
  • Training: Create and deliver end-user training materials.
  • Issue Escalation: Escalate unresolved issues to MSPs or Systems Administrators.

Requirements:

  • Technical Skills: Proficiency in Windows 10/11, Active Directory, Microsoft Exchange, and Microsoft Office.
  • Network Knowledge: Familiarity with network cabling, DHCP, DNS, and PowerShell.
  • Helpdesk Experience: Experience with helpdesk ticketing systems and desktop imaging.
  • Education: 2+ years of experience in enterprise IT support and an Associate's degree in Information Systems or equivalent experience (certifications preferred).


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