Information Technology Help Desk Technician
1 month ago
Help Desk Technician
PERM
Woburn, MA
The IT Helpdesk Technician will provide comprehensive user, desktop, and production support. This role involves managing front-end user requests both in-person and remotely, handling user onboarding and offboarding, maintaining desktop systems and printers, managing inventory, and supporting various IT projects. The position includes participation in a rotating on-call support schedule.
Essential Duties and Responsibilities:
- Serve as the first point of contact for user inquiries and support requests.
- Deliver technical support for Windows 7, 10, and 11 across multiple locations.
- Provide software support for Microsoft Office, IP phones, and various end-user applications.
- Triage and troubleshoot fundamental network issues.
- Manage user and group accounts within Active Directory.
- Oversee mailbox administration within Microsoft Exchange.
- Handle desktop imaging, equipment shipment, and coordination of equipment returns.
- Assist in managing vendor relationships.
- Maintain accurate documentation.
- Develop and deliver end-user training sessions.
- Install and organize network equipment.
- Escalate issues to Managed Service Providers (MSP) and Systems Administrators when necessary.
Required Skills and Abilities:
- Proficiency with Windows 10 and 11.
- Experience with Active Directory and Microsoft Exchange.
- Familiarity with Microsoft Office Suite.
- Knowledge of helpdesk ticketing systems.
- Skills in desktop imaging.
- Basic PowerShell scripting.
- Experience with network cabling.
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