Information Technology Help Desk Technician

1 month ago


Woburn, United States Mastech Digital Full time

Help Desk Technician

PERM

Woburn, MA


The IT Helpdesk Technician will provide comprehensive user, desktop, and production support. This role involves managing front-end user requests both in-person and remotely, handling user onboarding and offboarding, maintaining desktop systems and printers, managing inventory, and supporting various IT projects. The position includes participation in a rotating on-call support schedule.


Essential Duties and Responsibilities:

  • Serve as the first point of contact for user inquiries and support requests.
  • Deliver technical support for Windows 7, 10, and 11 across multiple locations.
  • Provide software support for Microsoft Office, IP phones, and various end-user applications.
  • Triage and troubleshoot fundamental network issues.
  • Manage user and group accounts within Active Directory.
  • Oversee mailbox administration within Microsoft Exchange.
  • Handle desktop imaging, equipment shipment, and coordination of equipment returns.
  • Assist in managing vendor relationships.
  • Maintain accurate documentation.
  • Develop and deliver end-user training sessions.
  • Install and organize network equipment.
  • Escalate issues to Managed Service Providers (MSP) and Systems Administrators when necessary.


Required Skills and Abilities:

  • Proficiency with Windows 10 and 11.
  • Experience with Active Directory and Microsoft Exchange.
  • Familiarity with Microsoft Office Suite.
  • Knowledge of helpdesk ticketing systems.
  • Skills in desktop imaging.
  • Basic PowerShell scripting.
  • Experience with network cabling.



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