Client Account Director

Client Account Director at Inizio Engage summary: The Client Account Director will serve as the primary liaison between the client and internal teams to ensure successful delivery of clinical education projects in the biotechnology and healthcare sectors. Responsibilities include managing project profitability, client communications, team leadership, compliance, and business development. The role requires experience in pharmaceutical or healthcare industries, strong operational skills, and leadership of field clinical education or sales teams. Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. The company is looking to launch a program of Metabolic Clinical Educators to conduct disease state education in the obesity and liver disease space.We are seeking a Client Account Director to be the primary point of contact for the client, ensuring successful project delivery and to achieve operational excellence in order to exceed client expectations. The ideal candidate will be a seasoned leader who has worked in field clinical education or sales leadership roles.This is your opportunity to join Inizio Engage and represent a top biotechnology companyWhat’s in it for you?Competitive compensationExcellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotionsEmployee discounts & exclusive promotionsRecognition programs, contests, and company-wide awardsExceptional, collaborative cultureBest Places to Work in BioPharma (2022, 2023, & 2024)Certified Great Place to Work (2022, 2023, 2025)What will you be doing?Communicate with key client contacts regularly (written and verbal) to update on project performance, gain feedback, and build relationships; network to identify future opportunities.To work with and liaise with relevant internal and external client departments to ensure smooth, timely delivery of project developments/enhancements that exceeds clients’ expectations.To design proposals, business plans, KPI’s, employee development plans, monthly reports, and various client requests whenever needed.To take accountability for profitability of project, by ensuring accurate and timely invoicing, attendance trackers, expense analysis trackers, P&L review, and recruitment.Provide field coaching and performance management for the team members and all other assigned direct reports.Ensure that field activities are in compliance with all regulations.To organize employee training, conferences and individual client meetings.To arrange project review meetings, client updates, new business development leads, and recruiting/interviewing of potential employees.Attend client meetings, operational meetings, conferences, and other various commitments when needed.Administrative management of field Clinical Educator team.What do you need for this position?4-year Degree from an accredited College or University or equivalent work related experience.Prior experience within the Pharmaceutical and Healthcare Industry.5+ years of experience in roles requiring increased responsibilities for both the managing of direct report employees as well as the operational execution of client contracts to exceed projected goals.A practical understanding of the current Pharmaceutical and Healthcare industries.Ability to develop key business contracts among senior client management.Success in leading both internal and external teams over extended periods of time.About Inizio EngageInizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. To learn more about Inizio Engage, visit us at: https://inizio.health/We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them. Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered. Keywords: Client Account Director, Clinical Education, Biotechnology, Healthcare Management, Pharmaceutical Sales Leadership, Project Delivery, Team Management, Operational Excellence, Medical Affairs, Business Development