Forms Production and Marketing Traffic Coordinator

3 days ago

Richmond, United States Genworth Full time

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care-and we bring those experiences with us to work in serving our millions of policyholders each day.

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

  • Make it human. We care about the people that make up our customers, colleagues, and communities.
  • Make it about others. We do what's best for our customers and collaborate to drive progress.
  • Make it happen. We work with intention toward a common purpose and forge ways forward together.
  • Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE

Forms Production and Marketing Traffic Coordinator

POSITION LOCATION

Richmond, VA

YOUR ROLE

You will play an integral role on the Marketing Operations Compliance team, leveraging your systems knowledge, project management abilities and exceptional relationship management skills to ensure forms and marketing initiatives are completed on time. You will also help drive forms production, including design, and marketing operational efficiency through a consistent process that includes scheduling, facilitation, milestone tracking and status updates.

What you will be doing

  • Respond to incoming inquiries from business partners in a timely and professional manner
  • Ability to identify current and potential risks/issues to projects and work with business partners to offer alternative solutions
  • Stay informed of updates and changes to processes and procedures
  • Escalate complex partner issues as necessary
  • Gather and analyze project information, determine project scope and priority and traffic project through the compliance review process
  • Ensure a timely, consistent review process and keep business partners informed of ongoing status
  • Coordinate work paths across branding, creative and compliance/legal partners
  • Participate in weekly status meetings to review projects, calendars/milestones, update schedules and discuss new initiatives
  • Prepare and communicate weekly status reports on project status, approval processes, time-line issues and any other concerns with team
  • Serve as liaison between all partners in the forms/advertising review process
  • Proactively identify process constraints and opportunities for improvement
  • Ensure data accuracy within the advertising review database throughout the process
  • Create and maintain design and layout of forms while ensuring they meet brand standards and functional requirements

What you bring

  • Associate's or Bachelor's degree in business, marketing and/or communications; comparable work experience may also be considered
  • 2 or more years of experience in marketing or operations support, traffic coordination and/or process improvement
  • MS Office Suite proficiency

Nice to have

  • 2 or more years of experience in project management and familiar with workflow software
  • Adobe Creative Cloud (InDesign) experience
  • Adobe Acrobat Professional proficiency
  • Exceptional interpersonal and communications skills; ability to provide superior customer service in a fast-paced and collaborative environment
  • Strong attention to detail; drive to consistently improve processes based on experience
  • Familiar with Long-Term Care, Annuity and Life insurance lines and Long-Term Care services
  • Experience working in a queue-based environment
  • Ability to problem solve independently
  • Track record of partnering and collaboration
  • Demonstrated analytical and decision-making skills
  • Ability to quickly adapt to changing priorities of the business
  • Results driven with proven ability to set and meet aggressive goals

Employee Benefits & Well-Being

Genworth employees make a difference in people's lives every day. We're committed to making a difference in our employees' lives.

  • Competitive Compensation & Total Rewards Incentives
  • Comprehensive Healthcare Coverage
  • Multiple 401(k) Savings Plan Options
  • Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded)
  • Generous Paid Time Off - Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
  • Disability, Life, and Long Term Care Insurance
  • Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
  • Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
  • Caregiver and Mental Health Support Services

ADDITIONAL

  • At this time, Genworth will not sponsor a new applicant for employment authorization for this position.

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