Ductless Regional Account Manager

4 days ago

Tempe, United States Johnson Controls Full time

*** This is a remote opportunity with a preference for applicants located in Phoenix, AZ or willing to relocate***

Build your best future with the Johnson Controls team 

Who We Are:

With Johnson Controls-Hitachi Air Conditioning, you can now address all of your building’s air conditioning needs faster, smarter, and more efficiently than even before. We’ve combined the rich heritage and innovative technology of Hitachi with the industry-leading expertise and global network of Johnson Controls – so your building can benefit from the best of both companies. We’re passionate about exceeding your expectations, and we look forward to bringing innovative HVAC solutions to you.

What We Offer:

  • Competitive salary 

  • Company vehicle

  • Paid vacation/holidays/sick time - 15 days of vacation first year

  • Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

  • Extensive product and on the job/cross training opportunities

  • Encouraging and collaborative team environment

  • Dedication to safety through our Zero Harm policy

What You Will Do:

We are seeking a dedicated and versatile Regional Account Manager (RAM) to oversee sales and operations for Hitachi ductless HVAC products. This role combines sales, technical support, and account management, making
the RAM the primary point of contact for all aspects of the business within the assigned territory. The ideal candidate will be a product champion for Hitachi ductless systems, manage day-to-day transactions, provide exceptional customer service, and foster long-term partnerships with distributors and contractors. This position is not eligible for Visa sponsorship.

How You Will Do It: 

Sales Management and Business Growth:

  • Develop and implement sales strategies tailored to Hitachi ductless HVAC products.

  • Drive sales growth by identifying new opportunities and maximizing existing relationships.

  • Manage sell-in and sell-out performance by ensuring distributor pipelines and contractor engagement.

Account Management and Single Point of Contact:

  • Act as the sole representative of the company for all distributor and contractor interactions.

  • Coordinate across sales, operations, technical support, and service functions to address customer needs efficiently.

  • Build and nurture strong relationships with distributors, contractors, and key stakeholders.

Product Champion and Technical Support:

  • Serve as the go-to expert for Hitachi ductless products, including training and troubleshooting.

  • Provide first-level technical support and facilitate escalations when necessary.

  • Guide distributors and contractors on product applications, installation best practices, and system optimization.

Operational and Transactional Management:

  • Oversee daily transactions, including order processing, pricing, and inventory coordination.

  • Work with distributors to ensure adequate stock levels and timely replenishment.

  • Monitor and address order accuracy, delivery schedules, and overall customer satisfaction.

Training and Market Development:

  • Conduct training sessions for contractors and distributor sales teams to enhance product knowledge.

  • Onboard new contractors and integrate them into company programs, such as the Hitachi Air Expert initiative.

  • Represent the company at trade shows, distributor events, and industry conferences to promote Hitachi ductless solutions.

Comprehensive Reporting and Market Feedback:

  • Maintain a detailed sales pipeline and provide regular updates on market trends, opportunities, and challenges.

  • Act as the voice of the customer within the organization, sharing feedback to improve product offerings and support.

What we look for:

 Required 

  • Bachelor’s degree in Business, Engineering, or a related field (or equivalent experience).

  • 3+ years of sales or account management experience in HVAC or related industries, with a strong preference for ductless system expertise.

  • Comprehensive knowledge of Hitachi ductless HVAC products and their applications.

  • Excellent problem-solving skills with the ability to handle technical and operational issues independently.

  • Proven track record of managing multiple responsibilities and acting as a single point of contact for clients.

  • Strong communication, negotiation, and interpersonal skills.

  • Willingness to travel as required to meet with distributors and contractors in the region, approximately 50% travel..

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