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Applications Engineer

3 months ago

Concord Township, United States Steven Douglas Corp Full time
Description:

At Steven Douglas Corp (SDC) we design and build custom, automated machines that are used in a wide variety of applications and industries. We are continually investing in our people, processes, and technology to push automation boundaries and deliver innovative, robust machines.


We are seeking an experienced Applications Engineer to join our team in the Industrial Automation industry. As an Applications Engineer, you will play a crucial role in providing technical support and expertise to our customers during the pre-sales processes. Your ability to understand customer requirements, develop customized solutions, and deliver exceptional service will be paramount to your success in this role. If you have a strong technical background, excellent communication skills, and a passion for problem-solving, we would love to hear from you.


Responsibilities:

  • Work closely with customers to understand their technical requirements and provide tailored recommendations and solutions.
  • Collaborate with the sales team to prepare technical concepts, proposals, and quotations that meet all requirements for customers and internal processes.
  • Including CAD Models, Risk Assessments, Sequence of Operations, Cycle Time Charts, Estimated Project Schedules, etc.
  • Conduct concept review presentations and demonstrations to potential customers, promoting the benefits and features of our concepts; and highlighting competitive advantages and solutions to customer pain points.
  • Develop and maintain strong relationships with key customers, ensuring their satisfaction and maximizing their utilization of our machines and services.
  • Provide post-sale assistance to ensure a seamless transition of knowledge and information from sales to the project management and design engineering teams.
  • Maintain accuracy of related fields in company CRM.
  • As needed, provide technical support to customers during installation, commissioning, and troubleshooting processes.
  • Stay current on industry trends and advancements, continuously expanding your knowledge and expertise.
  • Participate in product development and improvement initiatives, providing valuable feedback and insights.

SDC provides an attractive benefits package, including competitive pay, comprehensive medical, dental, and vision coverage fully covered by the employer, as well as additional supplemental insurance options. Employees enjoy paid vacation and sick leave, 10 company-paid holidays, a 4% employer match to their 401(k) contributions per pay period, and a company-sponsored Health Savings Account (HSA). Our dynamic work environment involves collaborating with diverse customers and engaging in exciting projects, all within a supportive employee culture that values integrity, respect, continuous learning, innovation, and teamwork.

Requirements:
  • Bachelor's degree in a related engineering field
  • 5+ years experience developing automated machine concepts, quoting, sales, and customer interactions
  • Ability to identify and quantify cost factors, such as time, materials, expenses, tooling, etc. to create accurate pricing for machine concepts
  • Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues
  • Proven ability to manage multiple projects and prioritize tasks effectively
  • Ability to travel to customer sites, as required, up to 20%
  • Strong knowledge of SolidWorks


Compensation details: 90000-120000 Yearly Salary



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