Current jobs related to Customer Service Advocate - Troy - 1-800 Hansons LLC

  • Customer Care Advocate II

    4 weeks ago

    Troy, United States REXNORD INDUSTRIES LLC Full time

    Position: Customer Care Advocate II Reports To: Manager I, Customer Care Location: Grafton, Wisconsin; Milwaukee-HQ, Wisconsin; Lavergne, Tennessee; Tipp City, Ohio - Hybrid Scope of role: This role is key in meeting the needs of our OEM and distribution customers by handling routine and overflow calls and inquiries from customers and field sales...

  • Customer Service Team Lead

    2 days ago

    Troy, Ohio, United States Hobart Service Full time

    Job DescriptionHobart Service, an Illinois Tool Works Company, is a leading provider of commercial food equipment service solutions with over 125 years of experience. Our team of 1,800 associates nationwide serves as valued partners to our customers, delivering exceptional customer service and demonstrating the ITW values of Integrity, Simplicity, Trust,...

  • Customer Service Representative I

    3 weeks ago

    Troy, United States Hobart Service Full time

    Job DescriptionJob DescriptionCompany DescriptionHobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions.  We have over 1,700 associates nationwide who serve as valued partners to our customers.  Our employees are dedicated to providing the best...

  • Customer Service Representative

    2 weeks ago

    Troy, Ohio, United States Hobart Service Full time

    Job SummaryThis role is responsible for delivering exceptional customer service to Hobart Customers field office and senior management staff. The ideal candidate will possess strong problem-solving skills and the ability to work with multiple customers on an ongoing basis, resolving a variety of customer service inquiries in a timely manner.Key...

  • Customer Service Representative

    2 weeks ago

    Troy, Ohio, United States Hobart Service Full time

    Job SummaryHobart Service is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for ensuring timely and accurate execution of programs, repairs, and pricing for key account customers.Key Responsibilities:Serve as a single source contact for key...

  • Patient Financial Advocate

    6 days ago

    Troy, Michigan, United States First Source LLC Full time

    Job Title: Patient Financial AdvocateWe are seeking a highly motivated and detail-oriented Patient Financial Advocate to join our team at Firstsource Solutions USA, LLC. As a Patient Financial Advocate, you will play a critical role in helping patients navigate the complex healthcare system and access the financial assistance they need.Key...

  • Patient Financial Advocate

    3 days ago

    Troy, Michigan, United States First Source LLC Full time

    Job Title: Patient Financial AdvocateJob Summary: We are seeking a highly motivated and detail-oriented Patient Financial Advocate to join our team at Firstsource Solutions USA, LLC. As a Patient Financial Advocate, you will play a critical role in helping patients navigate the complex healthcare system and access the financial assistance they need.Key...

  • Customer Service Representative

    2 weeks ago

    Troy, Ohio, United States Hobart Service Full time

    Job OverviewAt Hobart Service, we are seeking a highly skilled Customer Care Support Specialist to join our team.**Key Responsibilities:*** Serve as a single point of contact for key account customers, ensuring timely and accurate execution of programs and repairs through 3rd party support and scorecard management.* Collaborate with cross-functional teams...

  • Patient Financial Advocate

    4 days ago

    Troy, Michigan, United States First Source LLC Full time

    Job Title: Patient Financial AdvocateJob Summary:We are seeking a highly motivated and detail-oriented Patient Financial Advocate to join our team at Firstsource Solutions USA, LLC. As a Patient Financial Advocate, you will play a critical role in helping patients navigate the complex healthcare system and access necessary financial assistance programs.Key...

  • Customer Service Team Lead

    2 days ago

    Troy, Ohio, United States Hobart Service Full time

    Customer Service Team Lead **Job Summary** We are seeking a highly skilled Customer Service Team Lead to join our team at Hobart Service. As a key member of our customer service team, you will be responsible for providing exceptional customer experience by responding to customer inquiries, resolving issues, and providing solutions to meet their...

  • Customer Service Representative II

    3 weeks ago

    Troy, Ohio, United States Hobart Service Full time

    Job SummaryThis position is responsible for delivering exceptional customer service to Hobart Service customers, including field office and senior management staff. The ideal candidate will possess strong problem-solving skills and the ability to work with multiple customers on an ongoing basis, resolving a variety of customer service inquiries in a timely...

  • Customer Service Team Lead

    2 weeks ago

    Troy, Ohio, United States Hobart Service Full time

    Job DescriptionThis position is responsible for tactical day-to-day work instructions while leading a team of non-exempt employees to provide exceptional customer service by responding to customer inquiries, complaints, and orders for the organization's products and/or services.Key Responsibilities:Customer Service Management: Efficiently and effectively...

  • Customer Service Representative I

    1 week ago

    Troy, Ohio, United States Hobart Service Full time

    Hobart ServiceJob SummaryThis role is responsible for interacting with internal and external customers, where improper handling can significantly impact operational results. The ability to collaborate with other Service Support Team Members is essential.Responsibilities include providing 24/7 support to field offices, logging calls to branches, and paging...

  • Customer Service Representative I

    1 week ago

    Troy, Ohio, United States Hobart Service Full time

    Hobart ServiceJob SummaryThis role is responsible for interacting with internal and external customers, where improper handling can significantly impact operational results. The ability to collaborate with other Service Support Team Members is essential.Responsibilities include providing 24/7 support to field offices, logging calls to branches, and paging...

  • Patient Financial Advocate

    3 weeks ago

    Troy, United States First Source LLC Full time

    FULL Time, Entry Level - GREAT way to get hands on experience! Plenty of opportunities for growth within! Location: ONSITE at a Medical Facility in Troy, MI Hours: Wed-Sat 9:00am-7:30pm Due to the nature of this position and healthcare setting, up to date immunizations are required. We are a leading provider of transformational outsourcing solutions and...

  • Patient Financial Advocate

    1 week ago

    Troy, United States First Source LLC Full time

    FULL Time, Entry Level - GREAT way to get hands on experience! Plenty of opportunities for growth within! Location: ONSITE at a Medical Facility in Troy, MI Hours: Wed-Sat 9:00am-7:30pm Due to the nature of this position and healthcare setting, up to date immunizations are required. We are a leading provider of transformational outsourcing solutions and...

  • Production Apprentice

    4 weeks ago

    Troy, United States Advocate Construction Part time

    Job DescriptionJob DescriptionWelcome to Advocate Construction! We are a rapidly growing Top 100 (Roofing Contractor Magazine) company currently operating throughout 7 states in several segments of the roofing and construction industry.DescriptionAdvocate Construction is a rapidly growing company specializing in the removal and replacement of Roofing, Siding...

  • Patient Advocate

    3 weeks ago

    Troy, New York, United States Elevate Patient Financial Solutions Full time

    About the RoleElevate Patient Financial Solutions is seeking a highly skilled Patient Advocate to join our team. As a Patient Advocate, you will play a critical role in connecting uninsured hospital patients to programs that will cover their medical expenses.Key ResponsibilitiesScreen uninsured hospital patients to determine eligibility for federal, state,...

  • Customer Support Specialist

    2 weeks ago

    Troy, Michigan, United States Hobart Service Full time

    Job SummaryThis position is responsible for providing exceptional customer service to Hobart Service customers, including field office and senior management staff. The ideal candidate will have strong problem-solving skills and the ability to work with multiple customers on an ongoing basis, resolving a variety of customer service inquiries in a timely...

  • Customer Experience Specialist

    2 weeks ago

    Troy, Michigan, United States Hobart Service Full time

    Job SummaryThis position is responsible for providing exceptional customer service to Hobart Service customers, including field office and senior management staff. The ideal candidate will have strong problem-solving skills and the ability to work with multiple customers on an ongoing basis, resolving a variety of customer service inquiries in a timely...

Customer Service Advocate

3 months ago

Troy, United States 1-800 Hansons LLC Full time

Grow with us 1-800 Hansons is a top ranked home improvement company that is continuously growing and expanding We are looking for individuals who want to learn the business and receive the guidance to continue to advance within the company

The Customer Service Advocate is responsible delivering a five-star customer experience while answering and processing service, install, scheduling, and other miscellaneous customer inquiries. Our Customer Service Advocates operate in a Call Center environment and are the customer facing team tasked with building and maintaining our reputation. This position is critical to addressing customer concerns and ensuring they are resolved on the first contact. As a Customer Service Advocate your job is to provide information, begin service requests, process payments, and solve problems. This role may include other administrative duties based on company needs.

We Offer:

  • $17/hour
  • $1/hour more when working from 6pm on
  • Weekly pay via direct deposit
  • Full-Time
  • Eligible for Health Benefits at 30 days of employment (medical, dental, vision, life, critical, accident, short-term & long-term disability)
  • Eligible for 401k w/company match at 90 days of employment
  • Paid Time Off
  • Hybrid Schedule (2 days from home and 3 in-office)
  • Additional 2 work from home days per quarter and 2 floating work from home days per year
  • Advancement opportunities
  • Referral bonuses
  • Employee as well as Friends & Family Discounts

What You’ll Do:

  • Communicating with customers via any medium and ensuring a five-star experience through every interaction
  • Perform basic job functions of install, service, and scheduling to resolve customer inquiries including updates during the instillation process, collecting customer payments, scheduling service repairs, reviewing appointment ETAs, and answering a variety of general customer service inquires.
  • Deep understanding of the process to document and analyze customer calls, schedule service appointments, process payments, and ensure customer satisfaction after an install
  • Communicating with customers and other operations departments to schedule milestones in an installation project
  • Understand the company’s internal organization so that, when unable to resolve an issue, the customer can be routed to the correct person to resolve the issue
  • Solves problems and manages customer complaints when issues arise
  • Maintain digital customer records and notes for every contact
  • Handling other administrative and operations focused duties as incoming call volume permits

What We Need:

  • High-School Diploma or GED
  • Passionate about customer service and driven to deliver a five-star experience through every interaction
  • Excellent Communication and Customer Service Skills
  • Minimum of two years of professional administrative work experience
  • Minimum of two years of customer service experience
  • Great organizational skills, able to multi-task
  • Able to work independently as well as part of a team
  • Problem solving abilities; must have the ability to use sound judgement to resolve issues and make suggestions on how to solve a problem
  • Be self-motivated, able to deliver exceptional results whether working from home or in an office environment
  • Punctual attendance required. Must work full duration of assigned shift every day, and arrive on time

Physical Requirements:

  • Must be able to remain sitting in a stationary position for prolonged periods
  • Requires the ability to move about inside the office
  • Must be able to move items weighing up to 25 pounds
  • Must be able to communicate effectively with staff, customers, vendors, and the public
  • Constantly operates a computer and other office equipment such as a calculator, copy machine and computer printer

Hours/Schedule:

Full-time, 40 hours per week/52 weeks per year. Current schedules needed to be filled are 9:30am-6:30pm EST and 10am-7pm EST, but due to cyclical nature of position, including evening and weekend hours, may be required to complete projects under deadlines.

It is the policy of 1-800-Hansons not to discriminate against age, color, sex, sexual orientation, gender identity, disability, national origin, race, religion, or veteran status.



Compensation details: 17-17 Hourly Wage



PIe4b6dce374dc-31181-34693541