HVAC Customer Resource Coordinator

4 days ago

Lubbock TX, United States Johnson Controls International Full time

Unleash your potential with the Johnson Controls team

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.  Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away

Here's what we have to offer:

  • Competitive pay.
  • Paid vacation, holidays, and sick time - 10 days of vacation for the first year (plus sick time).
  • Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
  • Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
  • Encouraging and collaborative team environment.
  • Dedication to safety through our Zero Harm policy.
  • Scheduling and management support.
  • JCI Employee discount programs (The Loop by Perk Spot).

What you will do

  • Under direct supervision of the Area Resource Manager, the HVAC Customer Resource Coordinator receives and schedules customer calls for service. Manages the schedule of assigned technicians and mechanics.
  • Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals.
  • Debrief activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly.
  • Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations.
  • Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction cost-effectively. 
  • Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process. 

  How you will do it  

  • Receives customer requests for unscheduled or scheduled service. 
  • Coordinates labor scheduling to align technicians to the appropriate customer and service needs. 
  • Communicates the action plan and services to be provided directly to the customer. 
  • Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed. 
  • Answers any customer inquiries and resolves or escalates customer issues, as appropriate. 
  • Debrief activities daily. 
  • Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians. 
  • Follows up on activities to ensure completion in an established timeframe. 
  • Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen. 
  • Scheduled Service Visits – on time. 
  • Parts ordering/PO creation support. 
  • Start-up support. 
  • Customer PO confirmation. 
  • WIP Management. 
  • Reconcile exceptions (SIR and AP). 
  • Attend weekly planning/scheduling meetings. 
  • Assist with monitoring of time and expense reporting submission. 
  • Review and correct unassociated time for timesheets for technicians. 
  • Other duties and administrative activities as assigned. 

What we look for

Required

  • High school diploma or equivalent required, plus a minimum of 2 years of service industry experience managing service operations and/or service scheduling.
  • Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
  • Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
  • Able to prioritize work activities based upon financial impact to desired business goals.
  • Able to influence diverse teams to accomplish tasks/goals.

Preferred

  • Associates degree preferred
  • Candidate should possess a background in a building management system / controls industry
  • Experience and/or basic project accounting or costing principals is desired

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law . If you are an individual with a disability and you require an accommodation during the application process, please visit here .

  • HVAC Customer Resource Coordinator

    2 weeks ago

    Pasadena, TX, US Johnson Controls International Full time

    Job DescriptionJob DescriptionBe part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a...

  • HVAC Service Operations Coordinator

    2 days ago

    Lubbock, Texas, United States Johnson Controls International Full time

    Job SummaryWe are seeking a highly organized and detail-oriented HVAC Customer Resource Coordinator to join our team at Johnson Controls International. As a key member of our service operations team, you will be responsible for receiving and scheduling customer calls for service, managing the schedule of assigned technicians and mechanics, and ensuring...

  • HVAC Mech

    1 week ago

    Lubbock, TX, United States Johnson Controls International Full time

    Unleash your potential with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are...

  • HVAC Technician

    5 days ago

    Lubbock, Texas, United States Trane Technologies Full time

    About the RoleWe are seeking a highly skilled and experienced HVAC Technician to join our team at Trane Technologies. As a key member of our service team, you will be responsible for providing exceptional service and maintenance to our customers in a defined market.Key ResponsibilitiesCommission, troubleshoot, repair, and start up HVAC systems in a...

  • HVAC Technician

    2 weeks ago

    Lubbock, Texas, United States Johnson Controls International Full time

    About Johnson Controls InternationalJohnson Controls International is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet.Job SummaryWe are seeking a skilled HVAC Technician to join our team. As a key member of our team, you will be responsible for...

  • HVAC Technician

    2 weeks ago

    Lubbock, Texas, United States Johnson Controls International Full time

    About Johnson Controls InternationalJohnson Controls International is a global leader in the development and implementation of smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet.Job SummaryWe are seeking a highly skilled HVAC Technician to join our team. As a key member...

  • HVAC Technician

    1 week ago

    Lubbock, Texas, United States Trane Technologies Full time

    About the RoleWe are seeking a highly skilled and experienced HVAC Technician to join our team in Lubbock, TX. As a key member of our service and maintenance team, you will be responsible for ensuring the smooth operation of our commercial HVAC systems.Key ResponsibilitiesCommission, troubleshoot, repair, and start up HVAC systems in a commercial...

  • HVAC Service Technician

    2 weeks ago

    Lubbock, Texas, United States Trane Technologies Full time

    Job Summary:This role is the primary service and maintenance contact for Trane Technologies customers in a defined market with a diverse commercial base including Healthcare Facilities, Industrial Manufacturing Plants, Education Institutions, and Office Complexes. You will be commissioning, troubleshooting, repairing, and starting up HVAC systems in a...

  • HVAC Technician

    2 weeks ago

    Lubbock, Texas, United States Hart Heating & AC Full time

    Job OverviewHart Heating & AC is a reputable company in the industry, known for its commitment to quality and customer satisfaction. We are seeking a skilled HVAC Technician to join our team.Key Responsibilities:Provide maintenance and repair services for residential and light commercial heating and air conditioning systems.Ensure high-quality workmanship...

  • HVAC Technician

    3 weeks ago

    Lubbock, Texas, United States Johnson Controls International Full time

    About the RoleWe are seeking skilled HVAC professionals to join our team at Johnson Controls International. As a Commercial HVAC Specialist, you will be responsible for working with advanced heavy commercial and industrial equipment, providing top-notch service to our clients.Key ResponsibilitiesPerform routine maintenance and repairs on commercial HVAC...

  • HVAC Estimator

    1 week ago

    Lubbock, United States Gpac Full time

    Position: HVAC EstimatorAre you ready to take your HVAC estimating career to the next level? Look no further, because we have an amazing opportunity for you! gpac, a 30+ year-old recruitment company, is partnered with a well-established company in the HVAC and Plumbing industry. This is your chance to join a team that values both exceptional service and a...

  • HVAC Service Tech

    1 month ago

    Lubbock, United States Onin Staffing Full time $25 - $30

    Job DescriptionJob DescriptionThis is an amazing opportunity for HVAC technicians to enjoy competitive pay, growth potential, and affordable health insurance. Plus, get lead experience for advancement.- Pay of $25-30/hr- 5-7 years of experience preferred- Sheet metal fabrication knowledge- Strong communication skills valued- Perform routine maintenance on...

  • HVAC Service Technician

    2 weeks ago

    Lubbock, Texas, United States Trane Technologies Full time

    About the RoleThis is an exciting opportunity to join Trane Technologies as a skilled HVAC Service Technician. As a key member of our team, you will be responsible for providing top-notch service and maintenance to our commercial customers in the San Angelo, TX area.Key ResponsibilitiesCommission, troubleshoot, repair, and start up HVAC systems in commercial...

  • HVAC Apprentice

    4 weeks ago

    Lubbock, United States Hart Heating & AC Full time

    Job DescriptionJob DescriptionHart Heating and Air Conditioning have been a trusted name in the industry since 1995 when the company started serving its community with high-quality craftsmanship and an individual approach. We pride ourselves on hiring the best in the industry to meet the high-quality expectations we set for our customers, paying special...

  • Commercial HVAC Technician

    5 days ago

    Lubbock, Texas, United States Johnson Controls International Full time

    Job SummaryWe are seeking a skilled Commercial HVAC Journeymen to join our team at Johnson Controls International plc. As a key member of our team, you will be responsible for providing top-notch service to our customers, ensuring their facilities are running efficiently and effectively.Key ResponsibilitiesPerform maintenance, repair, and replacement...

  • HVAC Technician

    3 days ago

    Lubbock, Texas, United States Johnson Controls International Full time

    Job OverviewWe are seeking a skilled HVAC Mechanic to join our team at Johnson Controls International. As a key member of our team, you will be responsible for providing top-notch service to our customers, ensuring their facilities are running efficiently and effectively.Key ResponsibilitiesPerform maintenance, repair, and replacement services on commercial...

  • HVAC Scheduling Coordinator

    4 weeks ago

    Irving, TX, United States Johnson Controls International Full time

    Job DescriptionUnleash your potential with the Johnson Controls team!As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our...

  • Nursing Resource Coordinator

    4 weeks ago

    Lubbock, Texas, United States Lubbock Heart Hospital Full time

    Registered Nurse - Resource NurseJoin Our Esteemed TeamWe are in search of a committed Registered Nurse to become a part of our team at Lubbock Heart & Surgical Hospital. As a Resource Nurse, you will be instrumental in delivering outstanding care to our patients.Position Overview:Responsible for overseeing the daily clinical functions within a designated...

  • Nursing Resource Coordinator

    3 weeks ago

    Lubbock, Texas, United States Lubbock Heart Hospital Full time

    Registered Nurse - Resource NurseJoin Our Healthcare TeamWe are in search of a committed Registered Nurse to become part of our team at Lubbock Heart & Surgical Hospital. As a Resource Nurse, you will be instrumental in delivering outstanding care to our patients.Position Overview:Responsible for overseeing the daily clinical functions within a designated...

  • HVAC Technician Trainee

    4 weeks ago

    Lubbock, Texas, United States Hart Heating & AC Full time

    Job OverviewHart Heating and Air Conditioning has been a reputable leader in the HVAC sector since its inception in 1995, delivering exceptional service and quality craftsmanship to our community. We are committed to upholding values of honesty, integrity, and diligence in every aspect of our work.We are currently seeking an HVAC Apprentice who possesses a...