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Virtual Business Banking Relationship Manager

3 months ago

WinstonSalem, United States First Horizon Bank Full time

Location: On site in location listed in job posting.

This is not a remote position.

Summary

Responsible for acquiring, managing, growing, retaining, risk management, and relationship development/planning of approximately 250 business relationships with $1 – 10mm in annual revenues, serving as a single point of contact for the customers within the bank; deliver business and deposits services, sell secured and unsecured business loans adhering to credit policy and underwriting parameters; identify referral opportunities for Retail Branch Partners and Business Product Partners; serve as a business consulting resource for the Retail Branch network. Position works from a bank facility in Winston-Salem.

Revenue Growth/Product Production

Expert business profiling and a deep understanding of business operation cycles will be used to uncover revenue/growth opportunities beneficial to the customer (efficiency and profitably) and to the bank, serving as a financial advisor to the business through its primcipals/owners.
Achieve product production goals, key financial metric results, and sales activity goals as defined by the banker scorecard.
Use problem solving, listening, listening, understanding, and responding techniques to proactively reach out to customers to identify sales opportunities that are aligned with customer needs and bank priorities, helping the customers to operate their businesses more efficiently and profitably.
Effectively engages product partners to develop holistic customer relationships.

Retention/Sales and Service Support

Meets bank standards for accuracy, response times, service scores, relationship retention, contact rate, and customer loyalty.
Proactively looks for ways to enhance service and referral performance by seeking coaching, supporting bank strategy and initiatives, and using all available tools to improve the customer experience and enhance performance.
Partners with branch and product partners seamlessly to provide an excellent customer experience defined by expertise, ease of use, and responsiveness.

Risk Management

Expertise in identifying non-credit risk through account reviews, customer conversations, and publicly available information.
Adheres to all regulations, compliance, Bank policies and procedures, and delegated authorities.
Manages risk related to credit, operational, regulatory, reputational, privacy, and legal aspects of personal interactions with customers and bank personnel.
Completes all required training by establish deadlines.

Requirements

Bachelor’s degree and three years of banking experience. Business credit training and lending experience preferred.
High school diploma or GED and seven years of banking experience. Business credit training and lending experience preferred.

About Us
First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)