Client Service Representative
1 month ago
Practice: Since 1972, Goodlettsville Animal Hospital (GAH) has been serving Goodlettsville and the surrounding communities. We are a full service, small animal hospital dedicated to providing veterinary care throughout the life of your pet.
Position Purpose: Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.
Credentialed Technician Competencies: Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities: Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Requirements/Qualifications: Ability to work on weekends as required
High school diploma or equivalent
Previous veterinary experience preferred
Client satisfaction references preferred
Practices OSHA safety techniques including proper PPE
Benefits Offered: Paid time off
Health insurance; dental insurance; vision insurance
Retirement benefits or accounts
Bonus incentive
Flexible work schedules
Career and professional development
Employee Assistance Program
Employee Referral Program
Benefits offered may vary depending on full or part time employment status according to company policy.
Pay Range: USD $15.00 - USD $22.00 /Hr.
-
Client Service Representative
1 month ago
Goodlettsville, United States Heartland Veterinary Partners LLC Full timePractice: Since 1972, Goodlettsville Animal Hospital (GAH) has been serving Goodlettsville and the surrounding communities. We are a full service, small animal hospital dedicated to providing veterinary care throughout the life of your pet. Position Purpose: Reporting into the Practice Manager, the Client Service Representative (CSR), provides an...
-
Client Service Representative
1 month ago
Goodlettsville, United States Heartland Veterinary Partners LLC Full timePractice: Since 1972, Goodlettsville Animal Hospital (GAH) has been serving Goodlettsville and the surrounding communities. We are a full service, small animal hospital dedicated to providing veterinary care throughout the life of your pet. Position Purpose: Reporting into the Practice Manager, the Client Service Representative (CSR), provides an...
-
Client Service Representative
2 weeks ago
Goodlettsville, United States Heartland Veterinary Partners LLC Full timePractice: Since 1972, Goodlettsville Animal Hospital (GAH) has been serving Goodlettsville and the surrounding communities. We are a full service, small animal hospital dedicated to providing veterinary care throughout the life of your pet. Position Purpose: Reporting into the Practice Manager, the Client Service Representative (CSR), provides an...
-
Client Service Representative
1 month ago
Goodlettsville, United States Heartland Veterinary Partners LLC Full timePractice: Since 1972, Goodlettsville Animal Hospital (GAH) has been serving Goodlettsville and the surrounding communities. We are a full service, small animal hospital dedicated to providing veterinary care throughout the life of your pet. Position Purpose: Reporting into the Practice Manager, the Client Service Representative (CSR), provides an...
-
Client Service Representative
1 month ago
Goodlettsville, United States Heartland Veterinary Partners LLC Full timeJob DescriptionPractice:Since 1972, Goodlettsville Animal Hospital (GAH) has been serving Goodlettsville and the surrounding communities. We are a full service, small animal hospital dedicated to providing veterinary care throughout the life of your pet.Position Purpose:Reporting into the Practice Manager, the Client Service Representative (CSR), provides an...
-
Veterinary Client Service Representative
4 weeks ago
Goodlettsville, Tennessee, United States Heartland Veterinary Partners LLC Full timeJob SummaryWe are seeking a highly skilled and compassionate Client Service Representative to join our team at Goodlettsville Animal Hospital. As a key member of our practice, you will be responsible for providing exceptional customer service to our clients, ensuring a positive experience for every patient and family member who walks through our doors.Key...
-
Customer Service Representative
1 month ago
Goodlettsville, Tennessee, United States Ace Hardware Full timeJob Title: Customer Service RepresentativeWe are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, managing schedules, and coordinating with our field-based craftsmen.Key...
-
Client Service Representative
1 month ago
Goodlettsville, TN, United States Heartland Veterinary Partners LLC Full timePractice: Since 1972, Goodlettsville Animal Hospital (GAH) has been serving Goodlettsville and the surrounding communities. We are a full service, small animal hospital dedicated to providing veterinary care throughout the life of your pet. Position Purpose: Reporting into the Practice Manager, the Client Service Representative (CSR), provides an...
-
Client Service Representative
1 month ago
Goodlettsville, TN, United States Heartland Veterinary Partners LLC Full timePractice: Since 1972, Goodlettsville Animal Hospital (GAH) has been serving Goodlettsville and the surrounding communities. We are a full service, small animal hospital dedicated to providing veterinary care throughout the life of your pet. Position Purpose: Reporting into the Practice Manager, the Client Service Representative (CSR), provides an...
-
Customer Service Representative
4 weeks ago
Goodlettsville, Tennessee, United States Insight Global Full timeJob Title: Call Center RepresentativeInsight Global is seeking a highly skilled Call Center Representative to join our team in Goodlettsville, TN. As a key member of our Human Resources Shared Services team, you will be responsible for providing exceptional customer service to our clients, handling a variety of transactions related to HR policies, and...
-
Customer Service Representative
1 month ago
Goodlettsville, Tennessee, United States Automated Collection Services Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Automated Collection Services, Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring a seamless experience for our...
-
Customer Service Representative
1 day ago
Goodlettsville, United States Creative Financial Staffing Full timeBilingual Customer Service Representative About the Company and Opportunity: CFS is working with a company to identify a Bilingual Customer Service Representative! Fluent in Spanish + English The Bilingual Customer Service Representative role will be with a small, fun, outgoing, and hardworking team! The ideal Bilingual Customer Service Representative...
-
Customer Service Representative
3 days ago
Goodlettsville, United States Creative Financial Staffing Full timeBilingual Customer Service Representative About the Company and Opportunity: CFS is working with a company to identify a Bilingual Customer Service Representative! Fluent in Spanish + English The Bilingual Customer Service Representative role will be with a small, fun, outgoing, and hardworking team! The ideal Bilingual Customer Service Representative...
-
Customer Service Representative
2 weeks ago
Goodlettsville, Tennessee, United States Insight Global Full timeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Insight Global. As a key member of our Human Resources Shared Services team, you will be responsible for providing exceptional customer service to our clients, handling a variety of transactions related to HR policies, and ensuring timely and accurate resolution...
-
Member Services Representative
2 weeks ago
Goodlettsville, Tennessee, United States Taymax Group Full timeMember Services RepresentativeWe are seeking a highly motivated and customer-focused Member Services Representative to join our team at Taymax Group. As a key member of our team, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests.Key Responsibilities:Provide exceptional customer service to...
-
Fire Sprinkler Service Sales Representative
1 month ago
Goodlettsville, Tennessee, United States SSI Fire & Safety Holdings, LLC. Full time{"Job Title": "Fire Sprinkler Service Sales Representative", "Job Summary": "We are seeking a highly motivated and experienced Fire Sprinkler Service Sales Representative to join our team at SSI Fire & Safety Holdings, LLC. In this role, you will be responsible for promoting and selling fire sprinkler service offerings to various customers and end users...
-
Customer Service Representative
4 days ago
Goodlettsville, Tennessee, United States Dog Oasis LLC Full timeJob DescriptionWe are seeking a highly organized and customer-focused Receptionist to join our team at Dog Oasis LLC. As a key member of our front desk team, you will be responsible for providing exceptional service to our clients and their pets.Key Responsibilities:Greeting and Client Service: Greet and assist clients in a professional and friendly manner,...
-
Customer Service Representative
1 week ago
Goodlettsville, Tennessee, United States Taymax Group Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is responsible for providing exceptional customer service to Planet Fitness members, prospective members, and guests. Key Responsibilities Greet members, prospective members, and guests, providing a...
-
Customer Service Representative
5 days ago
Goodlettsville, Tennessee, United States Taymax Group Full timeAt Taymax Group, we're committed to providing a welcoming and inclusive environment for our members. As a Member Services Representative, you'll play a key role in delivering exceptional customer service and creating a positive experience for our guests.Key ResponsibilitiesCustomer Service: Greet members, prospective members, and guests with a friendly and...
-
Fire Sprinkler Service Sales Representative
1 week ago
Goodlettsville, Tennessee, United States State Systems Inc Full timeJob Summary:We are seeking a highly motivated and experienced Fire Sprinkler Service Sales Representative to join our team at State Systems Inc. The ideal candidate will have a strong background in the fire protection industry and excellent communication skills.Key Responsibilities:Establish and maintain relationships with customers and prospects to promote...
