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Client Specialist II

2 months ago

Jacksonville, United States First Horizon Bank Full time

Location: 135 W. Bay Street Jacksonville, Florida

Summary

Supports the clients and sales staff by performing moderate complex daily clerical functions to maintain the office and document processing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Provide Commercial Lending Support to Commercial Relationship Managers

* Review and Fund Loans

* Processes and administers commercial loans. Records new loans, establishes relevant files, processes loan payments and maintains loan records.

* Obtains credit information and ensures sufficient loan collateral.

* Calculates loan items and charges such as interest and payments.

* Assists lending officers in activities such as disbursement of funds and extension of new loans.

* Answers client inquiries on bank products, services, accounts and policies; opens new accounts; promotes cross-selling; researches and corrects account discrepancies.

* Prepares loan documents, notices, and periodic loan reports.

* Assist with maintaining Relationship Managers portfolios – clear loan, collateral and deposit exceptions, credit exceptions, assist with past dues

* Be able to identify clients’ operational needs and bank products/services to meet these needs and establish proficiency.

* Provide assistance to the bank's clients in all areas of the clients’ relationship with the bank, including loans, deposits, and other bank services

* Authorize payment and fees of commercial client overdrafts

* Approve and process commercial client’s withdrawals on lines of credit

* Communicate with clients, attorney’s, insurance companies, title companies, and various other professionals

* Assist in ordering appraisals, flood determinations, UCC’s and familiar with OFAC

* Work closely with Bankers, Underwriters, Loan Closers, Loan processing and legal documentation areas to ensure satisfactory closing of loans to clients with supervision

* Train on loan documentation/funding, LaserPro, and basic understanding of attorney prepared documents

* Work closely with Bankers, Underwriters, and loan operations to ensure satisfactory on-going monitoring of loans to clients with supervision

* Work closely with Bankers, Treasury Management, and deposit operations to ensure satisfactory on-going monitoring of depository/Treasury Management accounts/services to clients

* Process wire requests for clients.

* Assist other AAs and other departments with administrative support when needed

* Performs all other duties as assigned

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:

1. High school diploma or GED and 2-4 years of experience or equivalent combination of education and experience

About Us
First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

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Behaviors

RequiredTeam Player: Works well as a member of a group
Innovative: Consistently introduces new ideas and demonstrates original thinking
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

RequiredAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)