Senior Global Security Operations Center Specialist
2 weeks ago
You could say we're at the center of the center.
Here at Edward Jones the client is our single focus and our relationships with them are the measure of everything we do. And Service and Operations divisions are at the center of it all. We support our clients, branch teams and headquarter associates in providing the best possible experience. Advocate for our more than 7 million clients through regulation communication, fraud protection and managing their investment distributions. Protect their investments by mitigating risk. And innovate new ways of working. Using insights to create solutions for the future - in the here and now.
Job Overview
Position Schedule: Full-Time
Are you interested in joining a fast-paced security environment with global reach? Do you have what it takes to ensure the safety of four campuses, 15,000 branch offices and associates spread throughout the country and overseas? If you answered, yes, to either of these questions then this may be the role for you.
The Senior Security Control Specialist is responsible for the operation of a 24-hour Global Physical Security Control Center.
What you'll do...
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Manages Firm risk in responding to routine and emergency calls for service from Branch, Home-Based, and Home Office Associates.
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Engage in proactive intelligence gathering by monitoring local, national, and international news, and open-source information sites for natural disasters, civil unrest, and other critical incidents that could impact Edward Jones business and travel.
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Disseminate critical event information found to stakeholders that could affect business and travel.
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Maintains mandatory on-site global intelligence operations from the home office 24hrs., 7 days a week including all holidays.
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Collect and triage security-relevant information for dissemination to department associates and divisional leadership in Global Security Services, Facilities, Human Capital, Compliance, Business Continuity Management, Legal, and other areas as required.
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Monitors, and handles through proper procedures acknowledge, and responds to all Home Office fire security alarms, emergencies, and security access. and duress alarms.
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Monitors camera and video activity and responds by dispatching assigned security associates and/or local law enforcement to note discrepancies and out-of-the-ordinary activity.
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Operates the digital multi-campus radio system and facilitates communication to and between Security team members and other users. Manages calls for service, assigns work and dispatches Global Security Associates and Contract Officers.
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Responsible for making appropriate emergency notifications via radio, phone and/or the web-based emergency alert system and alerting emergency services (911).
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Conducts and documents scheduled test and inspection of all security systems.
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Effectively operate the security access control and badge software systems.
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Maintain current and accurate knowledge of emergency procedures, policies, and processes.
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Maintain knowledge and complete training of the Security Control Center Emergency Failover process.
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Accountable for submitting accurate documentation; uses correct forms, writes legibly, uses proper spelling and grammar, and submits timely, accurate, understandable, and error-free information.
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Assists with preparing dashboards and reports for trending and data analysis to keep the organization informed, improve performance, and ensure efficient use of resources.
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Follow all Security Control Center procedures, policies, and processes.
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Complete assigned additional responsibilities according to schedule.
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Complete Security Control Center based 12-week training program; complete job-specific education and Edward Jones training, actively participate in field or classroom training opportunities and meet or exceed all minimum training standards.
At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
Hiring Minimum: $45260
Hiring Maximum: $74635
Skills/Requirements
What you'll need...
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High School diploma or GED required.
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5-years of relative experience (security, loss prevention, law enforcement, or emergency medical services).
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Knowledge of security dispatch operations, physical security systems, and the security field operations is required
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Must be able to type 30 WPM.
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Proficient skills in Microsoft Office.
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Must have knowledge acquired through previous experience, certification, or specialized training in Security Systems
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Ability to work the following days/hours Friday-Monday 10hr shifts, days/afternoons
What will set you apart...
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College degree in related field
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Intelligence experience or Global Security Operations
***** This role will fill a need for an onsite afternoon, evening, overnight &/include one weekend day (Saturday or Sunday) as well as holidays. *****
Awards & Accolades
At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
About Us
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
1Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
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