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Support Technician
2 months ago
Description
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Support Technician
Contract: vista, California, US
Salary: $34.00 Per Hour
Job Code: 350890
End Date: 2024-07-19
Days Left: 3 hours left
Apply
Job Description:
Title: Site Support Tech II
Location: Vista, CA 92081
Duration: 6+ months
Pay range: $30 - $34/hr.
Job Description -
- This successful candidate will install, repair, and preventatively maintain personal computers and related systems, as well as provide day-to-day technical support to employees for network infrastructure and internal desktop systems, software, and hardware.
- Will install, configure, and troubleshoot desktop systems, workstations, servers, and network issues in heterogeneous environments.
- The Candidate will maintain passwords, data integrity, and file system security for the desktop environments.
- will communicate highly technical information to both technical and non-technical personnel.
- The candidate will assist in determining suitable software to meet user requirements.
- Recommends hardware and software solutions, including new acquisitions and upgrades.
- May participate in the development of information technology and infrastructure projects.
- May conduct training programs designed to educate an organization's computer users about basic and specialized applications. (It should be understood that this is not intended to be a detailed or comprehensive description of any employee's job content. Managers set the specific duties and responsibilities for each employee.)
- Candidates should have in-depth experience with Windows 10 including troubleshooting, data backup, PXE imaging, data migration, OS setup, application installation.
- Experience with Bomgar, ServiceNow, Druva inSync, and multi-factor authentication/PKI, M365, Teams, MS Office 2016, MS inTune software.
- Techs will provide remote End User support. Ability to learn quickly and the facility to show a high level of social interaction skill is required.
- Technician must be capable of adapting to a constantly changing IT environment. iOS and Android support and Multi Factor Authentication support experience is a bonus.
- High school education or equivalent and 4+ years of related experience.
- Applications and tools: M365, OneDrive, Druva, Cisco AnyConnect, Bomgar, ServiceNow, VPN (Encryption)
- Having general knowledge and experience to be able to handle usual and seldom occurring job events with minimal assistance.
- Ability to use common sense to carry out relatively basic instructions and activities.
- Applies job skills and company policies and procedures to complete a wide range of difficult tasks.
- Performs predetermined work assignments with detailed instructions. Follows established guidelines, procedures and policies.
- Works on problems of diverse scope where analysis of situations or data requires an evaluation of identifiable factors.
- Demonstrates good judgment in selecting methods and techniques for obtaining results.
- Personal judgment and performance may affect the schedule and quality of projects.
- Decisions or failure to achieve results may cause minor delays in schedules.
- Interacts daily with supervisor, peer groups, and customers. Interaction normally involves exchanges or presentation of information.
- Normally receives little instruction on day-to-day work, general instructions on new assignments.
- McAfee
- Bomgar
- ServiceNow
- Druva
- M365
- VPN
- OneDrive
- AnyConnect
- Recruiter
- Phone
- Nidhi Sharma
- nidhi.ssharma@collabera.com
Apply Now