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Customer Success

2 months ago

Boca Raton, United States Modernizing Medicine Full time

We are united in our mission to make a positive impact on healthcare. Join Us 

  • South Florida Business Journal, Best Places to Work 2024
  • Inc. 5000 Fastest-Growing Private Companies in America 2023
  • Company of the Year | 2023 BIG Innovation Awards
  • Fastest-Growing Company of the Year – Large (Bronze) | 2022 Best in Biz Awards

Who we are:

We Are Modernizing Medicine (WAMM) We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.

Students and recent grads thrive at ModMed takes pride in cultivating student talent through our robust internship program. Our internships provide students with the exposure and experience to take their careers to the next level. Each year talented students across multiple fields of study join our team and immerse themselves in our day-to-day operations. Through our internship program, students can leverage their classroom training and apply it to real-world scenarios, often solving industry-leading business problems. In addition to working within their own business unit, student interns often have the opportunity to meet their fellow interns, taking on projects or volunteer assignments that enhance the overall internship experience. 

We're hiring a driven Customer Success - Automation & AI Intern to join our positive, passionate, and high-performing Customer Success team.

You may be a great fit for ModMod's Robotic Process Automation Intern position IF…

  • You possess a real passion for innovative solutions within Healthcare IT
  • You are an information technology student who is eager to participate in a fast-paced agile development team implementing RPA automation with UiPath 
  • You have analytical skills to break current processes into written and visual diagram documentation, then highlight opportunities to create efficiency through automation
  • You have excellent interpersonal and verbal communication skills, as well as the ability to effectively prioritize and manage your time

Your Role:

  • Work as a Business Analyst on an agile software development team
  • Support the development of new automation through superb documentation
  • Create testing plans, obtain stakeholder feedback and buy-in, execute system integration testing, and lead user acceptance testing
  • Support design sessions by representing the business processes and requirements, and document solution design in architectural diagrams
  • Gain knowledge and experience with how agile development teams improve business outcomes through understanding, designing, developing, testing, and deploying automation solutions

Skills & Requirements:

  • Enrolled as a current student or are you a recent graduate
  • Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS
  • You must be technically savvy with an ability to easily learn new software
  • Exceptional written, verbal, and interpersonal communication skills required

#LI-SM2

ModMed Benefits Highlight:

At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits, including:

  • Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
  • 401(k) Plan with immediate vesting in the company matching contribution,
  • Generous Paid Time Off and Paid Parental Leave programs,
  • Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
  • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
  • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
  • Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability,
  • Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.