Customer Success Manager
3 months ago
Flybridge Staffing is currently searching for a Customer Success/Account Manager for a client in the Boca Raton area. This direct-hire position will work off a hybrid schedule of 2 days remote. In this role, you will support account retention and growth. You will manage corporate accounts across the US and communicate with different liaisons and eligible participants by serving as the main point of contact to handle all issues and inquiries.
- Competitive Salary position plus bonus *Not a commission sales role.
- Excellent benefits and 401k.
- A very stable organization with room to grow
Experience/Responsibilities:
A Bachelors Degree and 5 years experience in Customer Succes, Account Coordination or Account Management role.
- Manages corporate accounts across the US, cultivating and expanding these relationships. Establishes productive, professional relationships with corporate liaisons and ensures proactive, timely, and consistent communication.
- Anticipates client needs and resolves account issues by investigating issues/challenges, developing solutions, collaborating with internal departments, and overseeing follow-up efforts.
- Develops and executes rollout and renewal
- plans for clients that produces a high utilization rate for eligible participants.
- Develops, customizes, and conducts seminars, presentations, and meetings with existing and prospective corporate accounts liaisons or prospective members.
- Proactively compiles eligibility, participation, and budget reports for corporate account liaisons regularly and develops plans to generate engagement.
- Defines growth strategy through analysis and interpretation of sales and utilization reports along with competitive intelligence research.
- Generates referrals from existing clients and supports the Executive Director of Business Development to sign new corporate accounts.
- Exhibits a professional demeanor, using excellent telephone etiquette and positive interpersonal skills.
- Ability to work independently, establish priorities, and manage objectives with little supervision. (Working without much manager supervision)
- Understands relevant business and budgeting systems that require flexibility in our processes to accommodate client needs.
****NO SPONSORSHIP AVAILABLE**** US Citizen, GC, EAD only, please. If your background aligns with the above details and you would like to learn more, please also submit your resume to jobs@flybridgestaffing.com or on our website, www.flybridgestaffing.com and one of our recruiters will be in touch with you ASAP.
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