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Client Services Representative

2 months ago

Owings Mills, United States Tidewater Property Management Full time

Job Type

Full-time

Description

Come join Tidewater Property Management

We have an immediate need for a Client Services Representative to work our of our Owings Mills, MD office. Hybrid work schedule available after successful introductory period. Great team environment

What will I do?

Reporting to the Assistant Regional Director, as a Client Services Representative you will provide high-level customer service support for external clients and internal management under general supervision. This is a full time, non-exempt/hourly position.

ESSENTIAL FUNCTIONS

  • Supports and assists incoming client/vendor/internal calls, etc. on a day-to-day basis.
  • Effectively and efficiently addresses concerns from homeowners
  • Answers telephone, screens calls, transfers callers to voice mail or takes messages to facilitate communications and contacts. Logs all calls into the system
  • Maintains knowledge of key clients and contacts
  • Interacts on a daily basis with homeowners, other residents, vendors, etc. that come into the office
  • Maintains files, reports and related communications (hard copy and/or electronic)
  • Researches and provides informational materials for returned mail and logs each item in the system on a daily basis
  • Assists with the daily mail including opening, date stamping and sorting into the appropriate mailbox
  • Runs appropriate postage for mail daily
  • Distributes faxes to the appropriate mailbox daily
  • Assists with office items including supplies, Xerox toners/drums, service calls, etc.
  • Accept and handle client payments that come into the office and provide receipt of payment
  • Sets up and arranges meetings, facilities and accommodations as required
  • Writes professional e-mails as required
  • Proofreads and edits materials to ensure high-quality communications
  • All other duties as assigned
Requirements

MINIMUM SKILLS AND QUALIFICATIONS
  • Strong written and verbal communication skills
  • Ability to work as part of a team while also being a self-starter
  • Ability to work in a fast-paced environment
  • Ability to take direction and constructive criticism
  • Excellent data entry skills
  • Shows initiative and needs minimal supervision
  • Proficiency in Microsoft Office applications (Word, Excel, Outlook)
  • Exceptional time management, prioritization and organizational skills
  • Must be able to multi-task efficiently and effectively
  • Positive attitude
  • Customer service-oriented
  • Ability to adapt to different personalities
  • Ability to learn new software
PHYSICAL EFFORT REQUIRED
  • Required to work at a personal computer as well as be on the phone for extended periods of time
  • Must be able to stand, sit, walk for extended periods of time
  • Ability to lift or move 10-20 lbs.


Salary Description

$$17-18/hour