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Desktop Support Engineer

3 months ago

Honolulu, United States TEKsystems Full time

Aloha We are looking to hire a Desktop Support Engineer to provide fast and effective support for computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and troubleshoot basic IT-related issues. To ensure success, you should have extensive knowledge of current operating systems and applications, good problem-solving skills, and high-level interpersonal skills.

Provide remote and on-site support for one or more locations as needed

Responding to end user support requests and escalations from the Helpdesk via tickets

Software/Hardware installations, upgrades, and troubleshooting

Workstation deployments

Workstation image management

Patch management

Providing basic guidance in computer operation and management

Special projects as required

Additional Skills & Qualifications:

Education

Bachelor’s degree in computer science or information technology preferred

Experience

2 to 3 years of IT experience

Certifications, Accreditations, Licenses

Microsoft 365 Certified: Modern Desktop Administrator Associate preferred

A+ Certification preferred

Special Knowledge, Skills, and Abilities

Knowledge of computer hardware systems, chipsets, memory modules, and peripherals

Knowledge of popular operating systems, software applications, and remote connection systems

Experience with Dell and HP computer hardware

Knowledge of Windows 10 and 11 operating systems and domain environments

Experience with mobile devices (IOS, Android, Windows)

Ability to solve complex hardware and software issues

Ability to travel and work after hours support/On-Call when necessary

Excellent interpersonal skills

Good written and oral communication skills required to communicate action items taken to resolve IT-related issues to end-users in terms easily understood

Ability to lift 50 pounds

HDL is required

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.