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Sr On-Site Service Specialist |

2 months ago

Rockland, United States RicohRicoh Full time

Summary

Manager Job Description: Pay Rate: $18/hr

Dress Code: Business Casual- No jeans, No sneakers, no Tshirts, No sweat shirts- recommend a collared shirt
COVID Requirements: None

Daily duties will include mail duties to include sorting mail and packages, performing lookups on computer in various applications, delivering mail to mailstops. 

Preparing mail for delivery to the Post Office, preparing labels for outbound packages and operating a mail metering machine. 

No extensive lifting, standing or walking. 

The amount of lifting is minimal but the person is required to be able to lift about the wait of a box of 8-1/2X11 paper. 

If over 50 pounds needs to be lifted, assistance will be available. 

The person has interaction with the customer so professionalism and customer service experience are important, 

The client is EMD Serono and the worksite address is 1 TECHNOLOGY PL, Rockland, MA 02370 United States. Free parking is available.


​***Shift timings***

Mon-Thursday 8:30-5PM and Fridays 8:30-1PM

Job Type: Temp to Engage

​

Roles & Responsibilities

Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. 

Provides copier maintenance and/or repair of customer site equipment. 

May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc. 

May performs various building support functions related to meeting set ups and light maintenance. 

Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. 

This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. 

Runs high volume/production copy machines and performs binding and finishing work. 

Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems. 

Perform basic equipment troubleshooting and escalate calls to technicians. 

Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc.). 

Performs duties of scanning and /or imaging documents. 

May perform Reception services on temporary/occasional basis. 

Maintains records for management reports and inventories of supplies needed. 

Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required. 

Calculates charges for jobs performed and maintains logs and may generate reports. 

Responds to and coordinates all service calls required by customer. 

May perform filing duties in conjunction with specific customer requests.

Delivers completed jobs to pre-determined customer locations within and outside of the site. 

Maintains daily meter and service logs.

May travel between customer’s buildings. 

Answers customer questions regarding status or feasibility of job requests. 

Ensures upkeep of convenience copier areas by keeping neat and well stocked.

Performs duties related to the shipping of materials. 

Performs duties related to the receiving of materials. 

May perform meeting room and conference room set ups. 

May perform building occupant moves within assigned facilities. 

May perform light maintenance, and cleaning duties as assigned. 

May occasionally perform shipping, receiving and dock work in a mailroom type environment. 

May require periodic overtime on nights and weekends, including off-hour emergency response.

Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted. 

Uses all copier equipment, calculator, fax machine, postage meter and some PC. 

Performs filing duties, which may include ‘purging’ and archiving old documents. 

Understanding of Ricoh Services Portfolio & Technology.

Ensures data for Ricoh MOR, SPG and job logs are captured. 

Performs other duties as assigned.

Minimum Qualifications

QUALIFICATIONS (Education, Experience and Certifications) 

Typically Required: 

Requires high school diploma, GED and 1 –2 years of experience or equivalent experience in a related field. 

Some related copy job experience is preferred. 

May require valid driver’s license and minimum levels of auto insurance coverage per Ricoh policy. 

KNOWLEDGE, SKILLS AND ABILITIES

Excellent customer service skills 

 Good PC skills 

Good organizational skills and ability to prioritize

Mathematical and filing skills 

Ability to use office machines and technical equipment 

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS 

Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level 

Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction – prepare, provide and convey diversified information

Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50-55 lbs. and in pushing or pulling machines on wheels, which may weigh up to 700 lbs., in order to move for repairs. Walking between buildings may be necessary.

Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

Required Skills

Mail

data management