Helpdesk Analyst
2 months ago
Pay Rate: $26/HR on W2 Only - NO C2C
Setting: Onsite Required (Hybrid/Remote is NOT an Option)
Duration: 12+ months.
***WE DO VISA TRANSFERS***
Responsibilities:
- Microsoft Windows platform (Windows 7, 10)
- Networking, LAN, WAN, corporate enterprise domain infrastructure environment
- Windows desktop and server operating system
- Microsoft Active Directory
- Microsoft Outlook.
- Must be client-focused with ability to provide white-glove treatment to our clients.
- Must have the understanding and sense of urgency to address and resolve issues as quickly and accurately as possible.
- Address client requests and issues via phone or email.
- Provide world class quality of service to our clients throughout the resolution process.
- Engage engineering teams and product owners to assist with troubleshooting as needed.
- Perform cradle to grave ownership of all issues by providing timely updates to clients and by constantly following up with escalation teams until the issue is resolved.
- Demonstrate excellent ticket hygiene by selecting appropriate product categories, keeping detailed ticket notes, managing ticket backlog, etc.
- Maintain effective documentation by regularly reviewing and updating knowledgebase content.
- Take a proactive approach in analyzing current practices to identify areas for improvement and make suggestions for more efficient and strategic solutions.
- Be willing to learn and develop subject matter expertise in the systems and products we support, such as Messaging (Exchange, etc.), Zoom, SharePoint, Mac, Unix, Voice, Mobile and others.
Job ID: JOB-237219
Publish Date: 16 Aug 2024
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