Helpdesk Analyst
1 month ago
Pay Rate: $26/HR on W2 Only - NO C2C
Setting: Onsite Required (Hybrid/Remote is NOT an Option)
Duration: 12+ months.
***WE DO VISA TRANSFERS***
Responsibilities:
- Microsoft Windows platform (Windows 7, 10)
- Networking, LAN, WAN, corporate enterprise domain infrastructure environment
- Windows desktop and server operating system
- Microsoft Active Directory
- Microsoft Outlook.
- Must be client-focused with ability to provide white-glove treatment to our clients.
- Must have the understanding and sense of urgency to address and resolve issues as quickly and accurately as possible.
- Address client requests and issues via phone or email.
- Provide world class quality of service to our clients throughout the resolution process.
- Engage engineering teams and product owners to assist with troubleshooting as needed.
- Perform cradle to grave ownership of all issues by providing timely updates to clients and by constantly following up with escalation teams until the issue is resolved.
- Demonstrate excellent ticket hygiene by selecting appropriate product categories, keeping detailed ticket notes, managing ticket backlog, etc.
- Maintain effective documentation by regularly reviewing and updating knowledgebase content.
- Take a proactive approach in analyzing current practices to identify areas for improvement and make suggestions for more efficient and strategic solutions.
- Be willing to learn and develop subject matter expertise in the systems and products we support, such as Messaging (Exchange, etc.), Zoom, SharePoint, Mac, Unix, Voice, Mobile and others.
Job ID: JOB-237219
Publish Date: 16 Aug 2024
-
Helpdesk Analyst
4 weeks ago
Salt Lake City, United States DRC Systems USA LLC Full timeBasic Qualifications:Minimum 2 years of experience working in the technical support field in an enterprise environment, preferably with phone support experience.Solid technical knowledge, troubleshooting skills and support experience with the following:ZoomMicrosoft Windows platform (Windows 7, 10) Networking, LAN, WAN, corporate enterprise domain...
-
Helpdesk Support Specialist
2 weeks ago
Salt Lake, Utah, United States Strategic Staffing Solutions Full timeJob Title:Helpdesk AnalystJob Summary:We are seeking a highly skilled and client-focused Helpdesk Analyst to join our team at Strategic Staffing Solutions. As a Helpdesk Analyst, you will be responsible for providing exceptional technical support to our clients, resolving issues efficiently, and maintaining effective documentation.Key...
-
Helpdesk Analyst
3 weeks ago
Salt Lake City, United States Spectraforce Technologies Full timeJob Title-: Helpdesk Analyst location-: Salt Lake City, UT Duration-: 12 months This role requires 1 weekend a month availability WEEKLY Schedules Monday-Friday 6:00AM to 2:30PM 9:30AM to 6:00PM WEEKEND Schedules - Monday/Tuesday and Saturday/Sunday - 4 days at 10 hours per day: 6:00AM to 4:30PM 8:30AM to 7:00PM Responsibilities * Must be client-focused...
-
Helpdesk Analyst
4 weeks ago
Carson City, United States KBTS Technologies Inc Full timeDIRECT CLIENT: Helpdesk Analyst Location: Carson City, NV Duration: 6+ months (extendable)Rate: $doe Client Service:Serve as the primary point of contact for helpdesk customers, ensuring a personalized approach to address their inquiries and resolve 1st line requests and technical issues related to election systems and software.Collaborate closely with team...
-
Helpdesk Analyst
1 month ago
Carson City, United States Link Technologies Full timeJOB-7062 Helpdesk Analyst Carson City, NV/HYBRID Contract Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a Helpdesk Analyst for a 40% onsite / contract opportunity in Carson City, NV. REQUIREMENTS Experience providing first contact support to clients with design, development, and production Proficient...
-
Helpdesk Analyst
4 weeks ago
Salt Lake City, United States A2C Consulting Full timeHelpdesk AnalystLocation: Salt Lake City, UTLong Term Contract 5 days a week onsite (only local candidates)Job Description:This role requires ~1 weekend a ~month availability WEEKLY Schedules Monday-Friday6:00AM to 2:30PM9:30AM to 6:00PM WEEKEND Schedules - Monday/Tuesday and Saturday/Sunday - 4 days at 10 hours per day:6:00AM to 4:30PM8:30AM to 7:00PM This...
-
Helpdesk Support Specialist
2 weeks ago
Salt Lake, Utah, United States A2C Consulting Full timeJob Title: Helpdesk AnalystThis role requires a highly motivated and organized individual to provide technical support to our clients. The successful candidate will have excellent communication skills, a strong understanding of technical concepts, and the ability to work in a fast-paced environment.Key Responsibilities:Provide technical support to clients...
-
Helpdesk Support Specialist
3 weeks ago
Salt Lake, Utah, United States Strategic Staffing Solutions Full timeJob Title: Helpdesk Analyst - Hiring FAST!Location: Salt Lake City, UTPay Rate: $26/HR on W2 Only - NO C2CSetting: Onsite Required (Hybrid/Remote is NOT an Option)Duration: 12+ months.***WE DO VISA TRANSFERS***Responsibilities:Microsoft Windows platform (Windows 7, 10)Networking, LAN, WAN, corporate enterprise domain infrastructure environmentWindows desktop...
-
Helpdesk Support Specialist
4 weeks ago
Carson City, Nevada, United States Link Technologies Full timeHelpdesk Analyst Job DescriptionLink Technologies is seeking a skilled Helpdesk Analyst to join our team. As a Helpdesk Analyst, you will be the primary point of contact for customers, addressing routine queries and resolving technical issues.Responsibilities:Provide first-line support to customers, addressing technical issues and resolving problems.Delegate...
-
Technical Support Specialist
3 weeks ago
Salt Lake, Utah, United States LanceSoft Full timeJob Title: Partner Helpdesk AnalystAt LanceSoft, we are seeking a highly skilled and motivated Partner Helpdesk Analyst to join our team. As a Partner Helpdesk Analyst, you will be responsible for providing exceptional technical support to our clients, ensuring their issues are resolved efficiently and effectively.Key Responsibilities:Provide white-glove...
-
Technical Support Specialist
1 week ago
Salt Lake, Utah, United States Strategic Staffing Solutions Full timeJob Title: Helpdesk AnalystLocation: Remote OpportunityJob Type: Full-timeAbout Us: Strategic Staffing Solutions is a leading provider of IT staffing services, dedicated to connecting top talent with innovative companies.Job Description:We are seeking a highly skilled Helpdesk Analyst to join our team. As a Helpdesk Analyst, you will be responsible for...
-
Help Desk Analyst
1 month ago
Carson City, United States Rose International Full timeSkills and Abilities:Essential:Willingness to learn about election management software and voter registration databases.Ability to understand client values and needs at varying levels of seniority or technical ability.Ability to follow instructions, prioritize and manage caseload to achieve service objectives.Ability to administer and support end user...
-
Senior Technical Support Specialist
1 week ago
Salt Lake, Utah, United States LanceSoft Full timeJob Title: Partner Helpdesk AnalystAt LanceSoft, we are seeking a highly skilled and experienced Partner Helpdesk Analyst to join our Senior Service Desk team. As a key member of our team, you will provide exceptional technical support to our top executives and clients globally, operating 24/7 and 365 days a year.About the RoleThe Partner Helpdesk Analyst...
-
Full-Time Technical Support Analyst
3 months ago
Salt Lake City, United States University of Utah Full timeJump start your IT career! Seeking a creative thinker to join our tech passionate Eccles IT support team! Rare opportunity to fill our hybrid support position. An incredible, close-knit team of collaborators will provide a wealth of knowledge-sharing and mentoring to this role. Candidate should have excellent customer service skills, be self-driven, and be...
-
Partner Helpdesk Analyst
1 month ago
Salt Lake City, United States LanceSoft Full timePay Range: $25 to $26/hr This role requires 100% onsite availablility. 5 days in office. Duties: This role requires ~1 weekend a ~month availability WEEKLY Schedules Monday-Friday 6:00AM to 2:30PM 9:30AM to 6:00PM WEEKEND Schedules - Monday/Tuesday and Saturday/Sunday - 4 days at 10 hours per day: 6:00AM to 4:30PM 8:30AM to 7:00PM YOUR IMPACT The Senior...
-
Help Desk Analyst
2 months ago
Carson City, United States Rose International Full timeSkills and Abilities:Essential:Willingness to learn about election management software and voter registration databases.Ability to understand client values and needs at varying levels of seniority or technical ability.Ability to follow instructions, prioritize and manage caseload to achieve service objectives.Ability to administer and...
-
Help Desk Analyst 4
1 month ago
Carson City, United States INSPYR Solutions Full timeHelp Desk Analyst 4 - Long Term Project - Carson City, NV. (3 days a week remote, 2 days a week on site. And 10% travel in the state.) Title: Help Desk Analyst 4 Location: Carson City, NV 89701 Duration: to 12/31/24, with possible extensions Compensation: $25 - $31.25/hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. If...
-
Help Desk Analyst 4
1 month ago
Carson City, United States INSPYR Solutions Full timeHelp Desk Analyst 4 - Long Term Project - Carson City, NV. (3 days a week remote, 2 days a week on site. And 10% travel in the state.) Title: Help Desk Analyst 4 Location: Carson City, NV 89701 Duration: to 12/31/24, with possible extensions Compensation: $25 - $31.25/hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. If...
-
Help Desk Analyst
3 weeks ago
Carson City, United States Acro Full timeJob Title: Help Desk Analyst 4Duration: 2 MonthsLocation: Carson City NV 89701 (Hybrid - 2 days onsite and 3 days remote)JOB DESCRIPTION: Job Summary:The Helpdesk Analyst is responsible for providing exceptional client service and technical support to users of the helpdesk. This role involves delivering personalized assistance, answering questions,...
-
Help Desk Analyst
4 weeks ago
Carson City, Nevada, United States Rose International Full timeAbout the RoleWe are seeking a highly skilled and motivated Help Desk Analyst to join our team at Rose International. As a Help Desk Analyst, you will be responsible for providing exceptional client service and technical support to users of our helpdesk system.Key ResponsibilitiesProvide personalized assistance to helpdesk customers, ensuring a prompt and...