System Analyst

4 weeks ago


Kansas City, Missouri, United States Menlo Full time

About the Role

Become a key contributor to Menlo's innovative team as a System Analyst, utilizing your technical expertise to shape the future of technology solutions.

In this role, you will engage with clients to optimize their experience with Menlo's customized systems, automation, and complex problems as they arise.

As a System Analyst at Menlo, your impactful contributions will directly enhance education and communities, and you will be part of a collaborative team dedicated to continuous learning and innovation.

Key Responsibilities

  • Connect with clients utilizing remote software to achieve first-call resolution
  • Receive calls, chats, and support tickets from customers, resolving tickets in a timely manner and independently managing your ticket queue
  • Take ownership of issues and troubleshooting from beginning to end
  • Provide high-quality end-user technical support related to enterprise software and hardware
  • Investigate, diagnose, resolve, and recover from hardware/software problems
  • Identify and solve issues related to system performance and functionality
  • Log and track problems, proactively maintain problem tracking databases as part of the problem resolution process
  • Manage and contribute to projects, ensuring they align with organizational goals
  • Create and maintain detailed documentation for system configurations and processes
  • Recognize service gaps and fill in as a utility player as necessary to complete work and close tickets when service requests spike or service desk resource availability is low

Requirements

  • Associate's/Bachelor's degree or relevant work experience in place of degree
  • 4+ years of recent experience in technology, service desk, or helpdesk
  • An understanding of networking concepts and protocols: TCP/IP, DHCP, DNS
  • Strong analytical and critical thinking skills
  • Strong oral and written communication skills, with both incoming calls, chat, and our ticketing system for our internal user base
  • Time management skills to meet project deadlines
  • Understanding of cybersecurity principles and best practices

What We Offer

  • 401(k) retirement plan with company matching
  • Supportive time off including paid volunteer days and company holidays
  • Medical/Dental/Vision healthcare benefits including dependent plans & HSA/FSA offerings
  • Wellness reimbursement to nurture employees' minds and bodies
  • We pride ourselves on Community and host exciting company outings and events

Salary Range

$60,000 - $70,000



  • Kansas City, Missouri, United States CDC Foundation Full time

    The CDC Foundation is seeking a skilled Business Analyst to support the development and delivery of technical projects that improve the use of public health data to inform decision making.This role is aligned to the Workforce Acceleration Initiative (WAI), a federally funded CDC Foundation program aimed at helping the nation's public health agencies...


  • Kansas City, Missouri, United States Marriott Kansas City Country Club Full time

    Business Systems Analyst Role OverviewAs a Business Systems Analyst at {company}, you will be responsible for analyzing business needs and developing solutions to improve operational efficiency.Key Responsibilities:Collect and analyze business requirements to identify areas for improvementDevelop and implement solutions to improve business...


  • Kansas City, Missouri, United States CDC Foundation Full time

    The CDC Foundation is seeking a highly skilled Business Analyst to support the development and delivery of technical projects that improve the use of public health data to inform decision making.This role is aligned to the Workforce Acceleration Initiative (WAI), a federally funded program aimed at helping the nation's public health agencies accelerate their...

  • System Analyst

    1 month ago


    Kansas City, Missouri, United States Menlo Full time

    About the RoleWe're seeking a skilled System Analyst to join our dynamic team at Menlo. As a key member of our technical team, you'll play a crucial role in shaping the future of our technology solutions.In this role, you'll engage with clients to optimize their experience with our customized systems, automation, and complex problem-solving. Your impactful...


  • Kansas City, Missouri, United States Integrity IT Solutions Full time

    About the RoleIntegrity IT Solutions is seeking a highly skilled Technical Systems Analyst to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting for clients' computer systems and...

  • Epic Systems Analyst

    4 weeks ago


    Kansas City, Missouri, United States Prime Healthcare Full time

    OverviewThis position is in-person and requires assisting Hospital Clinics. Must have EPIC knowledge. This is not a Remote position.Faith-based, 310-bed St. Joseph Medical Center is a CMS 5-Star Award-winning hospital that offers a wide range of acute care and outpatient services. Key services include the Joint and Spine Institute, Senior Care Services,...


  • Kansas City, Missouri, United States RiverPoint Full time

    Job DescriptionRiverPoint is seeking a skilled Business Systems Analyst to join our Infrastructure & Operations team within the Information Technology department. This individual will play a key role in analyzing IT systems, identifying and documenting needs from both business and IT stakeholders, and leading the development teams' day-to-day activities...

  • Quality Data Analyst

    1 month ago


    Kansas City, Missouri, United States Saint Luke's Health System Full time

    Job SummaryWe are seeking a skilled Quality Data Analyst to join our team at Saint Luke's Health System. As a key member of our data analytics team, you will be responsible for maintaining complex database systems and ensuring data accuracy and integrity.Key ResponsibilitiesMaintain and improve database systems to ensure data accuracy and integrityAnalyze...

  • Financial Analyst

    4 weeks ago


    Kansas City, Missouri, United States Saint Luke's Health System Kansas City Full time

    **Job Summary**At Saint Luke's Health System Kansas City, we are seeking a highly skilled Financial Analyst to join our Finance Accounting Department. As a key member of our team, you will be responsible for assisting with the daily functions of the department to ensure accurate and timely data submission and dissemination.**Key Responsibilities**• Prepare...


  • Kansas City, Missouri, United States Metropolitan Community College Full time

    Job SummaryWe are seeking a highly skilled Business Systems Analyst to join our Enrollment Services team at Metropolitan Community College. As a key member of our team, you will be responsible for configuring, setting up, testing, and documenting various modules of the PeopleSoft system for assigned functional areas.You will analyze and implement...


  • Kansas City, Missouri, United States Metropolitan Community College Full time

    Job SummaryWe are seeking a highly skilled Business Systems Analyst to join our Enrollment Services team at Metropolitan Community College. As a key member of our team, you will be responsible for configuring, setting up, testing, and documenting various modules of the PeopleSoft system for assigned functional areas.Key ResponsibilitiesDevelop, coordinate,...


  • Kansas City, Missouri, United States SS&C Technologies Holdings Full time

    Job DescriptionBusiness Systems AnalystLocations: Kansas City, MO; Chicago, IL; Boston, MA; Edina, MN | HybridGeorgia, Idaho, Kansas, Michigan, Mississippi, North Carolina, South Carolina | RemoteKey Responsibilities:Oversee third-party vendor relationships and ensure delivery of quality products and solutionsAnalyze complex business issues, evaluating...


  • Kansas City, Missouri, United States ECCO Select Full time

    Job Summary:As a Hogan System Developer at ECCO Select, you will play a critical role in collaborating with business partners and analysts to analyze the Hogan System's current capabilities and drive development and implementation of system improvement and optimization. This is a subset of the overall responsibilities which involves other multiple...


  • Kansas City, Missouri, United States Advantage Tech Full time

    We are seeking a skilled Hogan Developer to join our team at Advantage Tech. As a Hogan Developer, you will play a critical role in collaborating with business partners and analysts to analyze the Hogan System's current capabilities and drive development and implementation of system improvement and optimization following secure coding practices.Key...


  • Kansas City, Missouri, United States Children's Mercy Kansas City Full time

    Children's Mercy Kansas City is seeking a highly skilled Information Systems Analyst III to join our team. As a liaison between Information Systems and user departments, you will play a critical role in determining how best to support them through the effective use of technology.Responsibilities:* Design, implement, upgrade, and maintain software systems...


  • Kansas City, Missouri, United States UMB Financial Corporation Full time

    About the Role:The Hogan Development team at UMB Financial Corporation is seeking a skilled Hogan System Developer to join our team. As a Hogan System Developer, you will play a critical role in collaborating with business partners and analysts to analyze the Hogan System's current capabilities and drive development and implementation of system improvement...


  • Kansas City, Missouri, United States Peraton Full time

    Cybersecurity Analyst Job DescriptionWe are seeking a highly skilled Cybersecurity Analyst to join our team at Peraton. As a Cybersecurity Analyst, you will play a critical role in supporting our US Marine Corps (USMC) enterprise-level hybrid cloud data center operations.Key Responsibilities:Conduct vulnerability analysis and self-assessment technical...


  • Kansas City, Missouri, United States UMB Financial Corporation Full time

    About the Role:The Hogan Development team is seeking a skilled Application Developer to join our team. As a Hogan Developer, you will play a critical role in collaborating with business partners and analysts to analyze the Hogan System's current capabilities and drive development and implementation of system improvement and optimization.Key...

  • Cybersecurity Analyst

    3 weeks ago


    Kansas City, Missouri, United States Peraton Full time

    Cybersecurity Analyst Job DescriptionWe are seeking a highly skilled Cybersecurity Analyst to join our team at Peraton. As a Cybersecurity Analyst, you will be responsible for supporting enterprise-level hybrid cloud data center operations and enabling US Marine Corps customers to execute critical missions.Key Responsibilities:Provide technical and...

  • Business Analyst

    4 weeks ago


    Kansas City, Missouri, United States The Reserves Network Inc Full time

    Job Opportunity: Analyst PublicationsWe are seeking a highly skilled Analyst Publications to join our team at The Reserves Network Inc. As an Analyst Publications, you will be responsible for overseeing the client data entry process into revenue systems, ensuring timely and accurate data capture.Key Responsibilities:Enter client information, including rates,...