Helpdesk Support Specialist
2 weeks ago
Helpdesk Analyst
Job Summary:
We are seeking a highly skilled and client-focused Helpdesk Analyst to join our team at Strategic Staffing Solutions. As a Helpdesk Analyst, you will be responsible for providing exceptional technical support to our clients, resolving issues efficiently, and maintaining effective documentation.
Key Responsibilities:
- Provide timely and accurate technical support to clients via phone or email.
- Resolve issues quickly and efficiently, with a focus on client satisfaction.
- Maintain effective documentation, including knowledgebase content and ticket notes.
- Collaborate with engineering teams and product owners to troubleshoot complex issues.
- Take a proactive approach to identifying areas for improvement and suggesting strategic solutions.
Requirements:
- Must be client-focused with the ability to provide white-glove treatment to clients.
- Must have a strong understanding of Microsoft Windows platform, including Windows 7 and 10.
- Must have experience with networking, LAN, WAN, and corporate enterprise domain infrastructure environments.
- Must have excellent communication and problem-solving skills.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
How to Apply:
Interested candidates should submit their resume and a cover letter outlining their experience and qualifications for the role.
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