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Helpdesk Support Specialist

1 month ago

Salt Lake, Utah, United States Strategic Staffing Solutions Full time
Job Title:

Helpdesk Analyst

Job Summary:
We are seeking a highly skilled and client-focused Helpdesk Analyst to join our team at Strategic Staffing Solutions. As a Helpdesk Analyst, you will be responsible for providing exceptional technical support to our clients, resolving issues efficiently, and maintaining effective documentation.

Key Responsibilities:

  • Provide timely and accurate technical support to clients via phone or email.
  • Resolve issues quickly and efficiently, with a focus on client satisfaction.
  • Maintain effective documentation, including knowledgebase content and ticket notes.
  • Collaborate with engineering teams and product owners to troubleshoot complex issues.
  • Take a proactive approach to identifying areas for improvement and suggesting strategic solutions.

Requirements:

  • Must be client-focused with the ability to provide white-glove treatment to clients.
  • Must have a strong understanding of Microsoft Windows platform, including Windows 7 and 10.
  • Must have experience with networking, LAN, WAN, and corporate enterprise domain infrastructure environments.
  • Must have excellent communication and problem-solving skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their experience and qualifications for the role.