See more Collapse

Technical Support Engineer

2 months ago

Carmel, United States Baker Hill Full time

Baker Hill, a renowned leader in providing cutting-edge financial technology solutions, is seeking an experienced and dynamic individual to join our team

The purpose of the Technical Support Engineer position at Baker Hill Solutions is to provide Tier 2 support to our external clients in a high energy, fast paced, and team-oriented environment. The primary responsibilities of this role are to analyze and resolve client-facing production issues. Additionally, this role can be a full-stack software developer playing a pivotal role in the fixing of simple to complex bugs of the system. As a core member of this team, you work closely with functional counterparts across the organization to resolve client’s issues, understand complex business requirements, and build cutting-edge solutions following the robust development process. Or this role can be a highly skilled person understanding Banking and how the Baker Hill solutions solve the client’s needs. Ideally, the role will have strong technical skills working with the technology stack that Baker Hill solutions utilize. Overall, an ideal candidate will thrive using their technical and problem-solving skills to work efficiently, accurately, and courteously with team members and clients to offer the best possible solutions in a timely manner.

Essential Functions

  • Provide answers and resolves problems for clients via phone, email, or online for Baker Hill software products, including testing, troubleshooting, and implementing necessary configuration changes and updates.
  • Partners with clients to provide insight, analysis, and solutions to business problems.
  • Actively collaborate with other team members and develops strong working relationships with clients, service/sales team, and other key stakeholders.
  • Manage multiple priorities daily from both external and internal clients in a professional and timely manner. Monitor accuracy and completeness of all assigned tasks.
  • Facilitate the transfer of technical information to potentially non-technical clients.
  • Design and develop high-performance and impactful software to solve complex business problems.
  • Deliver highly functional systems and tools to support our financial SaaS platforms.
  • Identify and improve the efficiency, scalability, operability, and security of systems. Participate in design and code reviews.
  • Communicate complex technical concepts concisely to non-technical counterparts.
  • Adopt, embrace, and promote agile, waterfall, and test-driven software development practices.
  • Reviews project proposals, evaluates alternatives, provides estimates and makes recommendations.
  • Analyzes program performance during execution while using various programming languages and techniques.
  • Identify potential process improvement areas and suggest options and recommends approaches.
Requirements
  • BA/BS Computer Science, Mathematics, or other related degree preferred
  • 2-3 years experience in Software development, specifically web applications
  • Strong C#, .NET, AZURE, SQL, RDMS, ETL, SSIS, MVC, OO Principles, HTML, CSS, and JQuery
  • Strong knowledge of sound development practices - ability to communicate these to non-technical audience
  • Excellent problem solving, analytical skills, and debugging skills
  • Strong time management skills – ability to work on multiple projects in same time frame.
  • Strong willingness to collaborate and work with a team
  • Strong knowledge of Waterfall and Agile Methodologies
  • Willingness to mentor/train less experienced associates
  • Knowledge of SCM systems and best practices
  • Knowledge of Continues Integration Platform
  • Experience with Business Objects is a plus
  • Experience with HIPA or PCI Security Practices is a plus
  • Strong CS fundamentals, including proficiency in algorithms, data structures, and OOP
  • Solid understanding of RDBMS technologies and SQL
  • Experience with REST based APIs design (XML, JSON, etc.)
  • Ability to work independently as well as in teams, in a fast-paced environment
  • Strong knowledge of multiple department applications, subsystems and functions.
  • Strong oral and written communication skills.
  • Strong problem solving and analytical skills.
  • Critical qualities to success in this position includes: self-starter, leader, takes initiative, independent worker, believes in continuous learning; and has special attention to detail.
  • Strong organizational skills
  • Banking industry knowledge preferred.


Join our talented team at Baker Hill and make a significant impact on the financial technology industry. We offer a competitive salary, comprehensive benefits package, and a supportive work environment that fosters professional growth and development.

We have other current jobs related to this field that you can find below

  • Technical Support Engineer

    2 months ago

    Carmel, United States Baker Hill Solutions Full time

    Job DescriptionJob DescriptionBaker Hill, a renowned leader in providing cutting-edge financial technology solutions, is seeking an experienced and dynamic individual to join our teamThe purpose of the Technical Support Engineer position at Baker Hill Solutions is to provide Tier 2 support to our external clients in a high energy, fast paced, and...

  • Technical Support Engineer

    1 week ago

    Carmel, United States Baker Hill Full time

    Baker Hill, a renowned leader in providing cutting-edge financial technology solutions, is seeking an experienced and dynamic individual to join our team The purpose of the Technical Support Engineer position at Baker Hill Solutions is to provide Tier 2 support to our external clients in a high energy, fast paced, and team-oriented environment. The primary...

  • Technical Support Engineer

    4 days ago

    Carmel, United States Baker Hill Full time

    Baker Hill, a renowned leader in providing cutting-edge financial technology solutions, is seeking an experienced and dynamic individual to join our teamThe purpose of the Technical Support Engineer position at Baker Hill Solutions is to provide Tier 2 support to our external clients in a high energy, fast paced, and team-oriented environment. The primary...

  • Lead Product Support Engineer

    2 weeks ago

    Carmel, United States Clinical Architecture Full time

    Who We Are Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service....

  • Electrical Engineer

    4 months ago

    Carmel, United States Dansources Technical Services Full time

    Job DescriptionJob DescriptionOur client is looking for skilled individuals who can design, develop, test, and supervise the manufacture of electrical equipment. Duties may include conducting experiments and evaluating results in the following areas: radar and radiation detection equipment, radio, television and other communications, circuitry components,...

  • Pavement Design Engineer

    2 weeks ago

    Carmel, United States HNTB Full time

    What We're Looking For At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of...

  • Electrical Engineer

    4 weeks ago

    Carmel, United States KBSO Consulting LLC Full time

    The duties and responsibilities of an Electrical Engineer include but are not limited to:Evaluate electrical systems, products, components, and applications by designing and applying knowledge of power and power distribution.Develop electrical design of lighting, power, and fire alarm systems to code requirements and client needs.Prepare and study technical...

  • Electrical Engineer

    3 weeks ago

    Carmel, United States KBSO Consulting LLC Full time

    The duties and responsibilities of an Electrical Engineer include but are not limited to:Evaluate electrical systems, products, components, and applications by designing and applying knowledge of power and power distribution.Develop electrical design of lighting, power, and fire alarm systems to code requirements and client needs.Prepare and study technical...

  • Software Engineer

    2 weeks ago

    Carmel, United States MIDCONTINENT INDEPENDENT SYSTEM OPERATOR INC Full time

    Job DescriptionJob DescriptionLocation: Carmel, Indiana; Be a part of MISO’s Software Engineering Team! Technology enables all our core business groups and as we update our systems to improve our corporate strategies, and we’re looking for passionate and bright developers/software engineers to join our team. Develop “energizing” data integration...

  • Manufacturing Engineer Lead

    2 months ago

    Carmel, United States SMC Corporation of America Full time

    Job DescriptionJob DescriptionThis role is located at our US Headquarters in Noblesville, IN. PURPOSEDefining problems, conducting and narrowing research, analyzing criteria, finding and analyzing solutions, and making decisions. Much of an engineer's time is spent on researching, locating, applying, and transferring information.ESSENTIAL...

  • C# Software Engineer

    2 months ago

    Carmel, United States MIDCONTINENT INDEPENDENT SYSTEM OPERATOR INC Full time

    Job DescriptionJob DescriptionLocation: Carmel, Indiana or Eagan, Minnesota As our C# Software Engineer, you will be part of a team rewriting and developing applications that are critical to the reliability of the electric grid. Be part of an Agile environment, drive innovations that improve system availability, resilience and performance, and help resolve...

  • C# Software Engineer

    3 weeks ago

    Carmel, United States Midcontinent Independent System Operator (MISO) Full time

    Location: Carmel, Indiana or Eagan, Minnesota As our C# Software Engineer, you will be part of a team rewriting and developing applications that are critical to the reliability of the electric grid. Be part of an Agile environment, drive innovations that improve system availability, resilience and performance, and help resolve complex technical issues....

  • Systems Engineer

    1 month ago

    Carmel, United States TEKsystems Full time

    Description: Would prefer that they are able to be on site in a hybrid role a couple days/week. INCOSE certification isn’t required but affiliation indicates they are talking about the same type of systems engineering. Participants or familiar with that clarifies the discipline they are looking for. Found Systems Engineering as a practice has strong...

  • Java Software Engineer

    1 day ago

    Carmel, United States MIDCONTINENT INDEPENDENT SYSTEM OPERATOR INC Full time

    Job DescriptionJob DescriptionLocation: Carmel, Indiana; Eagan, MinnesotaBe a part of MISO’s Software Engineering Team! Technology enables all our core business groups and as we update our systems to improve our corporate strategies, and we’re looking for passionate and bright developers/software engineers to join our team. Develop “energizing” data...

  • Planning Engineer

    2 months ago

    Carmel, United States Midcontinent Independent System Operator Full time

    Location: Carmel, IN; Eagan, MN, or Little Rock, AR Are you an engineer eager to make a difference for over 45 million people? Would you like to help build new renewable power sources and ensure a stable and reliable electric grid? If so, read on... As our Planning Engineer, you will have the opportunity to conduct power system analysis studies that support...

  • Dynamics 365 Operational Technical Architect

    1 month ago

    Carmel, United States enVista Full time

    Collaborate with associates and clients to gather requirements and identify gaps. Offer technical assistance to the Application Managed Services team and clients Design, estimate, architect, develop, and document D365 solutions to identify gaps and requirements. Act as a mentor for cross-skilled Microsoft teams and design, build and drive adoption of...

  • Dynamics 365 Operational Technical Architect

    4 weeks ago

    Carmel, United States enVista Full time

    Collaborate with associates and clients to gather requirements and identify gaps. Offer technical assistance to the Application Managed Services team and clients Design, estimate, architect, develop, and document D365 solutions to identify gaps and requirements. Act as a mentor for cross-skilled Microsoft teams and design, build and drive adoption of D365,...

  • Project Engineer Capital Project Delivery

    2 weeks ago

    Carmel, United States CBRE Full time

    About the role The Project Engineer position will support capital project delivery at a major pharmaceutical client site. They will act as an onsite technical resource that works closely with the Project Manager to ensure all technical aspects of project delivery have been accurately identified and implemented throughout the project lifecycle. Furthermore,...

  • Senior System Engineer

    1 day ago

    Carmel, United States Tech Observer Full time

    Position: Senior Systems EngineerLocation: Local in Carmel (Eagan is optional)Duration: 12 month engagement + possible conversion to full timeResponsibilities:Act as chief engineer for control room projectsDrive holistic, early problem definition and framingPerform overall technical management (system of systems views, technical risks, integration of cross...

  • Senior System Engineer

    4 weeks ago

    Carmel, United States Tech Observer Full time

    Position: Senior Systems EngineerLocation: Local in Carmel (Eagan is optional)Duration: 12 month engagement + possible conversion to full timeResponsibilities:Act as chief engineer for control room projectsDrive holistic, early problem definition and framingPerform overall technical management (system of systems views, technical risks, integration of cross...