IT Support Technician

1 month ago

Dayton, United States Leonardo DRS Full time

Job ID: 110994

Leonardo DRS is a prime contractor, leading technology innovator and supplier of integrated products, services and support to military forces, intelligence agencies and defense contractors worldwide. The company specializes in naval and maritime systems, ground combat mission command and network computing, global satellite communications and network infrastructure, avionics systems, and intelligence and security solutions. Additionally, the company builds power systems and electro-optical/infrared systems for a wide range of commercial customers. Headquartered in Arlington, Virginia, Leonardo DRS is a wholly owned subsidiary of Leonardo S.p.A. For additional information on DRS, please visit our website at www.leonardodrs.com

Job Summary

As an IT Support Technician, you will support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.

Job Responsibilities

• Support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required

• Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems

• Evaluate, prioritize and respond to service requests with a resolution

• Perform analysis and diagnosis of complex PC problems for end users, and recommend and implement solutions

• Install, configure, test, maintain, monitor, and troubleshoot end user workstation software/hardware, networked peripheral devices, and networking software/hardware products

• Develop and maintain an inventory of all IT assets including history of hardware failure, repair, installation and removal

• Construct, install, and test customized configurations based on various platforms and operating systems

• Monitor and test PC performance and provide statistics and reports

• Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.

• Maintain communications with end users to ensure systems continually meet business needs

• Perform periodic system maintenance

• Place and escalate vendor service calls when necessary to resolve hardware or software failures

• Conduct research on computer products in support of PC procurement and development efforts. Evaluate and recommend products for purchase

• Write technical specifications for purchase of PCs, networking hardware and related products

• Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations

• Coordinate with end users and technical staff to implement and maintain systems that utilize industry best practices to meet business objectives, while maintaining the security and integrity of the data, system and network

• Generate metrics, project status reports and operating status reports for management and team members

• Provide guidance to less experienced personnel

• Prepare, coordinate and support user training and documentation and provide technical assistance for post-implementation support issues

• Provide service desk and technical support to users

• Perform routine to moderately complex problem analysis and resolution design for systems and applications

• Support, communicate, reinforce and defend the mission, values and culture of the organization

• Maintain timely and accurate helpdesk records using the ticket management system

• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Qualifications

• Associates Degree in Business Administration, Management Information Systems, Mathematics, Industrial Technology, Computer Sciences, a related field, equivalent experience or associate level vendor certification(s)

• Education or knowledge of the principles, methods, and techniques used in troubleshooting and support

• Understanding of principles, methods, and techniques used in all phases of installation, administration and maintenance of IT and business systems and Commercial Off-the-shelf (COTS) applications

• Two (2) to five (5) years of directly related experience in IT support

• Successful candidate may be subject to a government sponsored background for possible access to government owned information in addition to any background check that DRS may require for employment

Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well-being. We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours.

*Some employees are eligible for limited benefits only

Leonardo DRS, Inc. and its subsidiaries and affiliates are equal opportunity employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.#corp

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