Voice Support Specialist
7 days ago
**About IT Voice**
We are a technology solutions leader, specializing in Managed IT, Cloud, Security, and Managed Network services. Our mission is to deliver World Class Technology with Hometown Service.
Job Overview:
This role provides advanced technical support for our data and voice services, troubleshooting complex issues, configuring networks, and ensuring peak performance of our systems.
About the Job:
- Provide advanced technical support for data and voice services, handling escalated issues from Tier 1 to Tier 2 support.
- Troubleshoot and resolve complex network and voice issues.
- Install, configure, and maintain data and voice equipment.
- Monitor system performance and optimize configurations as needed.
- Collaborate with the engineering team to address recurring issues.
- Perform regular maintenance and updates on network systems.
- Document support cases and solutions.
Requirements & Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, a related field, or equivalent work experience.
- Minimum of 3+ years of experience in technical support, specifically with data and voice services.
- Must reside in the Dayton, TN greater area.
- Proficiency in network configuration and troubleshooting.
- Familiarity with LAN, WAN, and Layer 3 switching.
- Networking certifications such as Network+, CCNA, VMware, and Microsoft Azure are beneficial.
- Experience with firewall, router, and managed switch technologies (e.g., WatchGuard, Netgear, Cisco, SOPHOS, Ubiquiti) is a plus.
- Excellent problem-solving, multitasking, and communication skills.
- Ability to work independently and take initiative on multiple projects.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Travel reimbursement
- Vision insurance
Salary:** $60,000 - $80,000 per year, depending on experience
Schedule:** Monday to Friday
Work Location:** Dayton, TN (Onsite)
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