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The Housing Coordinator (HC) is a full-time professional staff member who works closely with the Assistant Dean of Housing and Residence Life, the Director of Housing and Residence Life, and Residence Hall Directors to implement the overall housing expectations for Lipscomb University. They also assist in managing the day-to-day operations of the Housing office and assist with other Student Life duties as assigned.

Direct Report:
Director of Housing and Residence Life

Responsibilities:

Administrative

  1. Manage and assist with bed space occupancy for the entire campus, residence hall assignments for new and current students, housing selection and knowledge of appropriate databases.
  2. Coordinate student housing accommodations as deemed necessary by the Director of Access Ability.
  3. Assign students together as roommates/suitemates, enter data into Res Center and CNS, and notify students of their roommate/suitemate assignment.
  4. Collaborate with Admissions to communicate about data in SLATE to ensure accuracy of incoming students.
  5. Input housing deposit information (paid, refund, etc.) into Res Center and compare to SLATE to ensure accuracy.
  6. Communicate with IT regarding accuracy of meal plan assignments and changes throughout the year.
  7. Work alongside the Residence Hall Directors (RHDs) in regards to early arrival/late stay process for all residential students, including athletes and international students.
  8. Work alongside the RHDs to process all summer housing requests, ensure accuracy of data in Res Center, and track occupancy.
  9. Provide accurate reporting and tracking of off-campus applications and changes in housing plans
  10. Meet weekly with the Director of Housing and Residence Life to provide updates on current housing tasks, needs, challenges, accomplishments, and vision.
  11. Lead the coordination of Move-In Day process
  12. Assist with special projects during NSO and Quest Week.
  13. Provide customer service to callers by answering questions, providing information, and directing calls to the appropriate area/person.
  14. Schedule and organize meetings, and coordinate space and equipment needs.
  15. Perform special projects and other duties as assigned.


Professionalism Expectations

  • Promote a Christ-like atmosphere demonstrating ethical, moral, and professional behavior in the office environment.
  • Actively demonstrate sensitivity to the concerns, lifestyles, and needs of students.
  • Maintain a positive attitude and exceptional customer service.
  • Be detail-oriented and proactive with tasks, prioritizing duties and meeting deadlines in a timely manner.
  • Serve as a competent and professional liaison to offices and divisions of the University.
  • Actively engage and positively influence the Residential Life and Housing team.
  • Ability to accept and respond to constructive criticism.
  • Ability to work independently and collaboratively with others.
  • Adhere to FERPA (Family Educational Rights and Privacy Act) guidelines.


Required Knowledge, Skills, and Abilities:
Candidates should be proficient in Microsoft Office (Word/Excel) and Google Suite (Google docs/sheets/forms). Candidates should also have good interpersonal and written communication skills.

Qualifications:
Bachelor’s degree is required. One to two years of experience in the Housing Office of Student Development sector is preferred, but not required. Must be a member of a Church of Christ.