Help Desk Administrator

3 weeks ago


Frederick, United States AMERICAN COMPUTER DEVELOPMENT INC Full time
Job Details

Level
Experienced

Job Location
Frederick, MD - Frederick, MD

Remote Type
N/A

Position Type
Full-Time

Education Level
4 Year Degree

Salary Range
Undisclosed

Travel Percentage
Undisclosed

Job Shift
Day - 1st Shift

Job Category
Information Technology

Description

OUR COMPANY

As a manufacturing firm, ACDi's biggest differentiator is our people. We're here to do more than simply build "widgets". Our people offer solutions to challenging design and product development issues and are passionate about hitting customer delivery schedules and exceeding expectations. We approach each project understanding that achieving the highest quality possible is required for every step of the electronics design, engineering, and manufacturing process. What we do day-in and day-out has a lasting, meaningful impact across many industries and in the lives of everyday people. At ACDi we create a seismic measuring system that prevents people from getting stuck in elevators during an earthquake; we defend our nation by helping to build gun turrets for tanks, communication systems for troops, and military avionics; we support NASA programs with communications systems that converse with launched vehicles. We approach each project understanding that achieving the highest quality possible is required for every step of the electronics manufacturing process, because these projects help keep our country and people around the world safe, secure, and free. At ACDi, we're more than just a contract manufacturer.

POSITION SUMMARY

The Help Desk Administrator will be responsible for the maintenance, configuration and reliable operation of computer systems and virtualization systems.

ESSENTIAL DUTIES & RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Other duties may be assigned.
  • Serve as the first point of contact with employees to install and upgrade computer components and software, provide quick resolutions, and direct unresolved issues to the next level of support.
  • Troubleshoot hardware and software errors, documenting problems and resolutions, prioritizing problems and assessing impact of issues.
  • Manage help desk support efforts, making sure all desktop applications, workstations and related equipment problems are resolved in a timely manner with limited disruptions.
  • Support Office 365, including licensing and training.
  • Enhance, install services and support user experience in the cloud and ERP systems.
  • Stay current on emerging technologies and make recommendations to management.
  • Participate in on-call duty as required.
  • Traveling to company remote sites as requested.
Qualifications

SPECIFIC EDUCATIONAL/EXPERIENCE REQUIREMENTS

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
  • Associates Degree in Information Technology, Computer Science, System Administration -OR- 2-5 years of experience working in a similar role
  • Prior experience with Office 365 suites, Azure, AWS, Windows 10/11 required
    • Prior experience with Linux and Hyper-V preferred
  • CompTIA A+ and CompTIA Network+ required
  • Prior experience working with Epicor ERP support preferred
JOB SKILLS
  • Strong knowledge of systems, software, hardware, and networking protocols
  • Strong attention to detail and ability to follow up on issues to close
  • Knowledge of NIST 800-171, ITAR and CMMC preferred
  • Excellent communication and interpersonal skills
BENEFITS
  • Five (5) weeks PTO per year
  • Eight (8) paid holidays per year
  • 401(k) Retirement Savings Plan with employer match
  • Medical/Dental/Vision coverage (first of the month following hire date)
  • HSA & FSA Plans (with HSA employer contribution)
  • Company-paid life insurance
  • Supplemental insurance options


PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

ENVIRONMENT CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee may be exposed to hazards (chemical, mechanical, and/or radiant energy). The employee may be required to wear protective clothing such as heel straps and a lab coat. The noise level in the work environment is usually moderate. All of the work will be performed indoors.

ACDi is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by the law.

  • Frederick, United States AMERICAN COMPUTER DEVELOPMENT INC Full time

    Job DetailsLevel Experienced Job Location Frederick, MD - Frederick, MD Remote Type N/A Position Type Full-Time Education Level 4 Year Degree Salary Range Undisclosed Travel Percentage Undisclosed Job Shift Day - 1st Shift Job Category Information Technology DescriptionOUR COMPANY As a manufacturing firm, ACDi's biggest differentiator is our people. We're...


  • Frederick, United States American Computer Development Inc Full time

    **OUR COMPANY** As a manufacturing firm, ACDi's biggest differentiator is our people. We're here to do more than simply build "widgets". Our people offer solutions to challenging design and product development issues and are passionate about hitting customer delivery schedules and exceeding expectations. We approach each project understanding that achieving...


  • Frederick, United States American Computer Development, Inc. Full time

    **OUR COMPANY** As a manufacturing firm, ACDi's biggest differentiator is our people. We're here to do more than simply build "widgets". Our people offer solutions to challenging design and product development issues and are passionate about hitting customer delivery schedules and exceeding expectations. We approach each project understanding that achieving...


  • Frederick, United States Link Solutions, Inc. Full time

    **Company Description** Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you’re looking for a technology company that...


  • Frederick, United States Edgewater Federal Solutions, Inc. Full time

    We are seeking a dedicated Help Desk Support Technician to join our Corporate IT team at our corporate headquarters in Frederick, Maryland. The ideal candidate will have at least one year of experience in supporting Windows computers and software, possess strong written and verbal communication skills, and be able to work a full-time schedule on-site at...


  • Frederick, United States Edgewater Federal Solutions, Inc. Full time

    We are seeking a dedicated Help Desk Support Technician to join our Corporate IT team at our corporate headquarters in Frederick, Maryland. The ideal candidate will have at least one year of experience in supporting Windows computers and software, possess strong written and verbal communication skills, and be able to work a full-time schedule on-site at...


  • Prince Frederick, United States Barstow Acres Children's Center Full time

    Junior Help Desk Analyst Overview: In this position, your main focus will be to monitor and maintain our security system with occasional help with IT systems, including computers, iPads, and mobile devices. **Requirements**: - Strong understanding of help desk operations and best practices - Proficiency in analyzing technical issues and providing...


  • Frederick, United States Edgewater Federal Solutions, Inc. Full time

    Overview: **Responsibilities**: - Assist users with installation, configuration, and troubleshooting of hardware and software. - Provision and deploy new hardware for users. - Maintain a high level of customer service for all support requests. - Take ownership of user problems and be proactive when dealing with user issues. Qualifications: - At least one...


  • Frederick, United States MITC Full time

    **ABOUT YOU** - You enjoy problem solving and finding solutions. - You enjoy working with customers and are dedicated to providing excellent customer service. - You enjoy learning and staying up to date on new software releases and features. - You have a strong attention to detail. **QUALIFICATIONS** - Bachelor’s degree or equivalent. English and liberal...


  • Frederick, United States Navistar Direct Marketing Full time

    Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company of 5,000 people that is the largest marketing, data, and fundraising company in North America serving the nonprofit industry with...


  • Frederick, United States Project Chesapeake Full time

    Project Chesapeake provides quality addiction treatment, behavioral health therapy, and treatment for individuals with a dual diagnosis. We are seeking a highly motivated and reliable Front Desk Receptionist to join our team! Hours: Mon & Wed, 9:00am-5:00pm; Tues & Thurs, 9:00am-7:00pm; Fri, 9:00am-3:00pm **Benefits include**: - Paid-time off (PTO) -...


  • Frederick, United States Mid-Maryland Musculoskeletal Institute Full time

    **Shifts** Monday - Friday 8:00 am - 4:30 pm or 8:30 am - 5:00 pm Monday - Thursday 9:30 am - 8:00 pm **Position Summary / Scope of Responsibility**: The Front Desk Receptionist provides the first professional, knowledgeable, and caring impression for patients. The Front Desk Receptionist provides outstanding customer service by greeting patients promptly...


  • Frederick, United States Menocal Family Practice Full time

    Fast paced private physician practice, located in Baltimore, has an immediate need and seeks a Full Time Medical Office Receptionist to work alongside Providers and Staff and under the supervision of our Management Team. In this practice, the Receptionist position helps providers and other members of the health care team by performing a variety of front...


  • Frederick, United States Winding Cross Urgent Care of Frederick Full time

    We are looking for a Receptionist to perform a variety of clerical tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s have a wide variety of duties. You will welcome guests and greet people who visit the business. You will coordinate front-desk activities, including distributing correspondence and...


  • Frederick, United States CoreLIFE Full time

      FRONT DESK COORDINATOR Are you looking for a role where you can help change lives, one patient at a time? Do you want to have a direct impact on the patient experience with your outstanding customer service skills? Does a 4 day workweek (10 hour days) with a 3 day weekend interest in? Have you worked in the front office of a medical clinic for at least...


  • Frederick, United States CoreLife Full time

    FRONT DESK COORDINATORAre you looking for a role where you can help change lives, one patient at a time? Do you want to have a direct impact on the patient experience with your outstanding customer service skills? Does a 4 day workweek (10 hour days) with a 3 day weekend interest in? Have you worked in the front office of a medical clinic for at least one...


  • Frederick, United States CoreLIFE Full time

      FRONT DESK COORDINATOR Are you looking for a role where you can help change lives, one patient at a time? Do you want to have a direct impact on the patient experience with your outstanding customer service skills? Does a 4 day workweek (10 hour days) with a 3 day weekend interest in? Have you worked in the front office of a medical clinic for at least...


  • Frederick, United States CoreLife Full time

    FRONT DESK COORDINATORAre you looking for a role where you can help change lives, one patient at a time? Do you want to have a direct impact on the patient experience with your outstanding customer service skills? Does a 4 day workweek (10 hour days) with a 3 day weekend interest in? Have you worked in the front office of a medical clinic for at least one...


  • Frederick, United States CoreLIFE Full time

    FRONT DESK COORDINATOR Are you looking for a role where you can help change lives, one patient at a time? Do you want to have a direct impact on the patient experience with your outstanding customer service skills? Does a 4 day workweek (10 hour days) with a 3 day weekend interest in? Have you worked in the front office of a medical clinic for at least one...


  • Frederick, United States CoreLife Full time

    Job DescriptionJob Description FRONT DESK COORDINATORAre you looking for a role where you can help change lives, one patient at a time? Do you want to have a direct impact on the patient experience with your outstanding customer service skills? Does a 4 day workweek (10 hour days) with a 3 day weekend interest in? Have you worked in the front office of a...