Client Care Specialist

4 weeks ago

Austin, United States DigitalBGA Full time

Luminary Life, powered by DigitalBGA, is thrilled to announce we are hiring in Austin, TX. 

We are actively seeking qualified individuals to join one of the fastest-growing private companies in the nation according to Inc. 5000.

Generous wage + health benefits. No work on nights or weekends. Career development opportunities. 

Are you outgoing with excellent communication skills? Are you exceptionally organized and client-oriented? Do you thrive in a fast-paced environment? If this is you, we want to speak with you As a Client Care Specialist, you will focus on assisting our elite sales agents and clients, giving them the best customer service we can provide. 

LuminaryLife is a national life insurance brand selling final expense, Medicare, and ancillary insurance products to senior citizens through W2 employee agents based in Austin, TX. 

Key Responsibilities:

  • Update CRM System: Maintain accurate and up-to-date records of client interactions, transactions, and progress within the CRM system.
  • Client Communication: Initiate outbound calls to clients for various purposes such as follow-ups, updates, and addressing inquiries or concerns.
  • Calls Handling: Efficiently manage incoming calls from clients, providing assistance, addressing queries, and directing calls to the appropriate departments or individual
  • Packaging and Mailing: Handle packaging and shipping tasks efficiently, ensuring that all materials are properly organized and dispatched.
  • Consumer Inquiries: Assist clients with product/service-related inquiries, troubleshooting, and issue resolution, ensuring a positive customer experience.
  • Case Management Support: Collaborate with the Office Coordinator to support case management processes, including documentation, follow-ups, and resolution tracking.
  • Coordinate with the Commissions Specialist to identify any cases that qualify for conservation and initiate correspondence with the client and agent accordingly
  • Facilitate payment of premiums by communicating with clients whose coverage is no longer in force, is at risk of lapsing, or has lapsed in the initial coverage period
  • Willing to take feedback and apply that within your role.

You can look forward to

  • Thriving in a fun, fast-paced environment led by an elite team. 
  • We offer comprehensive training to equip employees with the necessary skills and knowledge for success in their roles

Requirements:

  • Must be in office, Monday - Friday, 9am - 6pm.
  • Proven experience in a customer-facing role, preferably in a digital services or technology company.
  • Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
  • Strong organizational skills with the ability to multitask and prioritize tasks effectively.
  • Proficiency in CRM systems and Google Workspace.
  • Ability to work independently as well as part of a team in a fast-paced environment.
  • Attention to detail and a commitment to delivering high-quality service to clients.
  • Strong problem-solving skills and the ability to handle challenging situations with patience and empathy.
  • Tech-Savvy

Benefits:

  • $20-25 hourly pay based on experience
  • Health, dental, and vision insurance.
  • Opportunities for career advancement and professional development.

If you are a motivated and personable individual looking to join a dynamic team in the insurance industry, we encourage you to apply.

Please submit your resume and cover letter outlining your qualifications and why you are interested in this role. We look forward to hearing from you

  • Client Care Specialist

    1 week ago

    Austin, United States Archer Systems, LLC Full time

    POSITION SUMMARY:The Client Care Specialist is responsible for fostering excellent relationships with assigned client law firms via email, phone calls, and in-person visits. The Client Care Specialist will respond to all incoming client inquiries with thoughtfulness, integrity, attention to detail, and urgency, and will work closely with our internal sales...

  • Client Care Specialist

    5 days ago

    Austin, United States Archer Systems, LLC Full time

    POSITION SUMMARY: The Client Care Specialist is responsible for fostering excellent relationships with assigned client law firms via email, phone calls, and in-person visits. The Client Care Specialist will respond to all incoming client inquiries with thoughtfulness, integrity, attention to detail, and urgency, and will work closely with our internal sales...

  • Client Care Specialist

    2 months ago

    Austin, United States Gateway Services Inc Full time

    **Job Overview** The Client Care Specialist reporting into the Care Center Manager, is responsible for the delivery of professional, quality customer service through the effective use of organizational skills, product knowledge, administration, and operations. **Duties & Responsibilities** - Build rapport and assist customers with product orders. -...

  • Client Care Specialist

    2 months ago

    Austin, United States DigitalBGA Full time

    Luminary Life, powered by DigitalBGA, is thrilled to announce we are hiring in Austin, TX. We are actively seeking qualified individuals to join one of the fastest-growing private companies in the nation according to Inc. 5000.Generous wage + health benefits. No work on nights or weekends. Career development opportunities. Are you outgoing with excellent...

  • Client Care Specialist

    4 weeks ago

    Austin, United States GATEWAY SERVICES, INC. Full time

    Job Overview The Client Care Specialist reporting into the Care Center Manager, is responsible for the delivery of professional, quality customer service through the effective use of organizational skills, product knowledge, administration, and operations. Duties & Responsibilities Ensure excellent customer service, interacting via telephone, email, and...

  • Client Care Specialist

    2 months ago

    Austin, United States DigitalBGA Full time

    Luminary Life, powered by DigitalBGA, is thrilled to announce we are hiring in Austin, TX. We are actively seeking qualified individuals to join one of the fastest-growing private companies in the nation according to Inc. 5000. Generous wage + health benefits. No work on nights or weekends. Career development opportunities. Are you outgoing with excellent...

  • Client Care Specialist

    3 weeks ago

    Austin, United States DigitalBGA Full time

    Luminary Life, powered by DigitalBGA, is thrilled to announce we are hiring in Austin, TX. We are actively seeking qualified individuals to join one of the fastest-growing private companies in the nation according to Inc. 5000. Generous wage + health benefits. No work on nights or weekends. Career development opportunities. Are you outgoing with excellent...

  • Client Care Specialist

    2 weeks ago

    Austin, United States DigitalBGA Full time

    Luminary Life, powered by DigitalBGA, is thrilled to announce we are hiring in Austin, TX. We are actively seeking qualified individuals to join one of the fastest-growing private companies in the nation according to Inc. 5000. Generous wage + health benefits. No work on nights or weekends. Career development opportunities. Are you outgoing with excellent...

  • Client Care Specialist

    2 months ago

    Austin, United States DigitalBGA Full time

    Job DescriptionJob DescriptionLuminary Life, powered by DigitalBGA, is thrilled to announce we are hiring in Austin, TX. We are actively seeking qualified individuals to join one of the fastest-growing private companies in the nation according to Inc. 5000.Generous wage + health benefits. No work on nights or weekends. Career development opportunities. Are...

  • Client Service Specialist

    2 weeks ago

    Austin, United States CityVet Full time

    **Job Summary**: We are seeking a highly motivated and detail-oriented Client Services Specialist to join our team. The Client Service Specialist (CSS) serves as the clinics primary point of contact for all client interfaces beginning with the first impression during any client experience, whether that is on the phone or face-to-face. It is the job of the...

  • Client Support Specialist

    2 months ago

    Austin, United States Watermark Insights, LLC Full time

    Watermark has a fantastic career opportunity for an articulate, skilled Client Support Specialist to join our talented team. This role exists within a fast-growing, dynamic environment (currently remote). The Client Support Specialist position is located in Austin, TX (or remote) and is full-time. We offer a fun and collaborative work environment, a...

  • Client Support Specialist

    2 weeks ago

    Austin, United States Watermark Insights, LLC Full time

    Watermark has a fantastic career opportunity for an articulate, skilled Client Support Specialist to join our talented team. This role exists within a fast-growing, dynamic environment (currently remote). The Client Support Specialist position is located in Austin, TX (or remote) and is full-time. We offer a fun and collaborative work environment, a...

  • Client Service Specialist

    1 month ago

    Austin, United States Financial Advisory Office of William Everly, CFP Full time

    **Client Service Specialist** The client service specialist is responsible for the operations and marketing of the practice. Duties for this position include (and not limited to): **Key duties**: - Manage the calendar(s) of the practice. Set appointments for all client and vendor meetings. Confirm all appointments, etc. - Work with clients to have all...

  • Client Support Specialist

    2 weeks ago

    Austin, United States IBT Apps Full time

    **Client Support Specialist i2Suite (Reporting & General Ledger) Platform and i2OLB (Online Banking) Platform** Support Cedar Park, Texas Minimum Experience **Mid-level** IBT Apps is a financial services software company that supports community banks and credit unions across the United States. We are looking for candidates with financial institution and/or...

  • Housing Specialist

    3 weeks ago

    Austin, United States Integral Care Full time

    Job Summary: **Job**:Housing Stability Specialist (QMHP) **Job Number**: **Job Summary**: Housing Specialists provide psychosocial rehabilitative skills training to individuals diagnosed with severe mental illnesses who may also have co-occurring substance use disorders and/or chronic health conditions utilizing a recovery based and trauma-informed...

  • Customer Care Specialist

    3 weeks ago

    Austin, United States Integral Care Full time

    Job Number: 24-11422 Job Summary: Integral Care Call Center is the first contact and representation of Integral Care by phone to the public, consumers and providers. Calls coming into Integral Care's main phone numbers as well as calls from contract partners are answered by Call Center staff. The customer care specialist will provide information about...

  • Customer Care Specialist

    1 week ago

    Austin, United States Integral Care Full time

    Job Number: 24-11422 Job Summary: Integral Care Call Center is the first contact and representation of Integral Care by phone to the public, consumers and providers. Calls coming into Integral Care's main phone numbers as well as calls from contract partners are answered by Call Center staff. The customer care specialist will provide information about...

  • Client Support Specialist

    1 month ago

    Austin, United States IBT Apps Full time

    IBT Apps is currently looking to recruit a suitable candidate for the position of Client Support Specialist. This person is responsible for the i2Suite application that encompasses IBT Apps reporting function offering efficient, customizable, and automated reporting at the regulatory, board, executive and line management levels. The i2suite application...

  • Client Support Specialist

    2 weeks ago

    Austin, United States IBT Apps Full time

    IBT Apps is currently looking to recruit a suitable candidate for the position of Client Support Specialist. This person is responsible for the i2Suite application that encompasses IBT Apps reporting function offering efficient, customizable, and automated reporting at the regulatory, board, executive and line management levels. The i2suite application...

  • Cat Care Specialist

    3 weeks ago

    Austin, United States The Comforted Kitty Full time

    Job DescriptionJob DescriptionCat Care SpecialistThe Comforted Kitty is currently looking for self-employed Cat Care Specialists immediately for our service area of the Austin area. (You decide your service area and most clients will be within 10 mile radius of your home). Are you a customer service rockstar? Are you looking for a rewarding flexible...