Client Support Specialist

3 weeks ago

Austin, United States Watermark Insights, LLC Full time

Watermark has a fantastic career opportunity for an articulate, skilled Client Support Specialist to join our talented team. This role exists within a fast-growing, dynamic environment (currently remote). The Client Support Specialist position is located in Austin, TX (or remote) and is full-time. We offer a fun and collaborative work environment, a competitive benefits package, and the opportunity for long term career growth. As a member of the Client Support Team, you will provide exceptional customer support via phone, email, and chat for various Watermark products. We are looking for someone who is curious, clever, and interested in helping to solve the problems our clients may face when utilizing our products.

Our client base includes college students, university administrators, faculty, and bookstore personnel. You must be comfortable speaking with a wide variety of people from different nationalities, backgrounds, and education levels. This role requires strong communication skills and requires interaction with your US based and international colleagues on a constant basis .

If you are a service champion who looks to improve and deliver great service, we want to hear from you ? Develop expert level knowledge of Watermark products ? 2+ years experience of demonstrated performance in a goal-driven customer focused environment ? Experience supporting customers through phone, email, and chat channels ? Ability to perform extensive online research to resolve complex customer inquiries ? Be process-driven and possess the ability to make suggestions about departmental improvements ? Exceptional organizational and multitasking skills ? Articulate communication (written and verbal) skills ? Strong PC skills, including experience with Microsoft Office, Google Suite, and comfortable with Mac (Apple products) ? Experience troubleshooting basic to advanced computer issues ? Experience working in K-12 or higher education a plus * Competitive salary

* Flexible PTO

* Flexible work schedule

* Family Bonding Leave

* Sick Leave

* Professional Development Reimbursement

* Gym reimbursement through UHC

* Health insurance plans

* HSA/FSA (Dependent Care FSA )

* Dental Insurance

* Life and Accidental insurance

* Short term disability

* 401 K with company matching

* CALM subscription

* Employee referrals incentive

* Affinity Groups

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