Current jobs related to Service Desk Agent - Dunwoody - Motion Recruitment

  • Insurance Agent

    6 days ago

    Dunwoody, Georgia, United States William Beckwith - State Farm Agent Full time

    Insurance Agent Position AvailableWe are seeking a skilled Insurance Agent to represent our agency, William Beckwith - State Farm Agent. As an Insurance Agent, you will be responsible for building and maintaining customer relationships, educating customers on insurance options, and generating leads and marketing products.Key Responsibilities:Establish and...

  • Front Desk

    3 months ago

    Dunwoody, United States Briggs Vision Group, P.C. Full time

    Job DescriptionJob DescriptionJob duties for Front Desk / Administrative position include providing warm and friendly customer service, answering phones, scheduling appointments, assisting patients with checking in and checking out, managing patient flow, and answering questions regarding patient insurance coverage and benefits. Applicant must be detail...

  • Customer Service Representative

    6 days ago

    Dunwoody, United States Insight Global Full time

    Insight Global is seeking curious, passionate, and team-oriented customer care agents to join a new team in Atlanta, GA. Come and meet the eCommerce team that powers our sports clothing retail customer base across the US and Canada. From merchandising and marketing to product management and technology, the consumer is at the center of everything we do! This...

  • Customer Service Representative

    7 days ago

    dunwoody, United States Insight Global Full time

    Insight Global is seeking curious, passionate, and team-oriented customer care agents to join a new team in Atlanta, GA. Come and meet the eCommerce team that powers our sports clothing retail customer base across the US and Canada. From merchandising and marketing to product management and technology, the consumer is at the center of everything we do! This...

  • Customer Service Representative

    7 days ago

    Dunwoody, United States Insight Global Full time

    Insight Global is seeking curious, passionate, and team-oriented customer care agents to join a new team in Atlanta, GA. Come and meet the eCommerce team that powers our sports clothing retail customer base across the US and Canada. From merchandising and marketing to product management and technology, the consumer is at the center of everything we do! This...

  • Customer Service Representative

    7 days ago

    Dunwoody, United States Insight Global Full time

    Insight Global is seeking curious, passionate, and team-oriented customer care agents to join a new team in Atlanta, GA. Come and meet the eCommerce team that powers our sports clothing retail customer base across the US and Canada. From merchandising and marketing to product management and technology, the consumer is at the center of everything we do! This...

  • WendWell Health Distributor/Agency

    2 months ago

    Dunwoody, United States ThinkTank LLC Full time

    Job DescriptionJob DescriptionOverview: WendWell Health is seeking dynamic and motivated sales team leaders and agencies to join our team as WendWell Health Distributors/Agencies. As a WendWell Health Distributor/Agency - Sales Team Manager, you will lead your team of agents dedicated to promoting and enrolling eligible customers into Affordable Care Act...

  • Receptionist for Optometry Practice

    6 days ago

    Dunwoody, Georgia, United States Briggs Vision Group, P.C. Full time

    Job OverviewThe role of the Receptionist in our optometry practice involves delivering exceptional customer service while managing front desk operations. Key responsibilities include:Providing a warm and welcoming environment for patients.Handling incoming calls and scheduling appointments efficiently.Assisting patients with the check-in and check-out...

  • Sales Team Leader

    1 day ago

    Dunwoody, Georgia, United States ThinkTank LLC Full time

    Job DescriptionOverview:ThinkTank LLC is seeking a dynamic and motivated sales team leader to join our team as a WendWell Health Distributor/Agency. As a Sales Team Leader, you will lead a team of sales representatives dedicated to promoting and enrolling eligible customers into Affordable Care Act (ACA) healthcare plans. This role involves managing your...

  • Systems Administrator

    1 month ago

    Dunwoody, United States Meridian Cooperative Full time

    Hybrid - 2 Days in the OfficeApply Directly: Meridian Cooperative is hiring a Systems Administrator to join a team of passionate innovators and problem-solvers, empowered to rise above challenges and swarm around solutions for our family company Futura Systems. Here, at our Dunwoody office, we are energized by the fact that our work is important. We are...

  • IT Systems Engineer

    2 weeks ago

    Dunwoody, Georgia, United States Meridian Cooperative Full time

    Hybrid Work Model - 2 Days in OfficeJoin Our Team:Meridian Cooperative is seeking a dedicated Systems Administrator to become part of our innovative team at Futura Systems. Our office is driven by a commitment to excellence, ensuring that our services are efficient and impactful for our Members, Customers, Partners, and Employees. Be a part of our mission to...

  • Infrastructure Support Engineer

    2 weeks ago

    Dunwoody, Georgia, United States Meridian Cooperative Full time

    Hybrid - 2 Days in the OfficeJoin Our Team:Meridian Cooperative is seeking a dedicated Systems Administrator to become part of our innovative team at Futura Systems. Our office is driven by a commitment to enhancing the efficiency of our services for our Members, Customers, Partners, and Employees. Join us in leading the charge in Utility Software and be...

Service Desk Agent

2 months ago

Dunwoody, United States Motion Recruitment Full time

Our esteemed client is currently seeking a highly skilled and dedicated IT Call Center Service Desk Analyst to join their dynamic team. As an IT Service Desk Analyst, you will play a pivotal role in providing exceptional technical support to our diverse user base of over 10,000 individuals. This is a long-term contract position located in Sandy Springs.

Contract duration - 12+ months

Responsibilities:

  • Provide remote support to end users, addressing their technical issues and concerns promptly and professionally.
  • Manage, prioritize, resolve, and meticulously document support tickets using our ticketing system, ensuring accurate and timely resolution of user problems.
  • Collaborate effectively with team members to escalate and resolve complex technical issues, ensuring a seamless support experience for our users.
  • Maintain a high level of customer service by actively listening to users, empathizing with their concerns, and providing clear and concise solutions.
  • Continuously update and expand your technical knowledge to stay up-to-date with emerging technologies and best practices in IT support.

Required Skills:

  • Proven experience providing technical support to users in a call center or similar environment.
  • Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical users effectively.
  • Minimum of 3 years of experience in delivering excellent desktop support, troubleshooting hardware and software issues.
  • Proficiency in troubleshooting Windows 10 operating system and related software applications.
  • Minimum of 2 years of experience working in a helpdesk or service desk environment, preferably supporting a large user base.
  • Strong familiarity with ticketing systems, including experience in managing and prioritizing support tickets.
  • Knowledge of Active Directory and remote desktop tools, enabling effective troubleshooting and user management.
  • Advanced troubleshooting skills in workstation and printer network connectivity, including wireless networks.

Preferred Skills:

  • Possession of A+ and Network+ certifications, demonstrating a strong foundation in IT support and network technologies.
  • Prior experience in the education sector or similar environments, showcasing an understanding of the unique challenges and requirements in such settings.

As an IT Service Desk Analyst, you will have the opportunity to make a significant impact by ensuring our users receive prompt and reliable technical support. If you possess a passion for delivering outstanding customer service, along with strong technical expertise, we encourage you to apply for this exciting opportunity.

Please note that this is a long-term contract position, offering competitive compensation and benefits packages.