Technical Support Advisor

3 weeks ago

West Palm Beach, United States United Franchise Group Full time
Company Description

UFG, Inc.

Technical Support Advisor - Vast

If you are looking for an opportunity to thrive and build a rewarding career with an industry-leading company - this is your chance to join us at United Franchise Group and Vast. UFG is the umbrella company to a successful group of the world's largest franchise systems. Our franchised concepts specialize in personalized business services including signs, promotional products, retail food, co-works and business brokerage. With nearly 40 years in the franchising industry and more than 1600 franchisees throughout the world, UFG offers unprecedented leadership and solid business opportunities for entrepreneurs.

Vast Network is a leading entity in facilitating shared space and opportunities globally. With a commitment to empowering entrepreneurs and fostering business growth, our network specializes in facilitating various business transactions across industries and sizes. Vast Network boasts a wide-reaching presence with numerous offices and spaces worldwide, continually expanding month by month.

Top Five Reasons YOU Should Work at United Franchise Group
  1. We encourage and help people become successful entrepreneurs to enhance their lives and the communities around them.
  2. Our team consists of people who are zealous about growing personally and professionally.
  3. We are made up of positive, enthusiastic, and passionate people who work hard and play hard.
  4. We are a family owned company that functions like a family, quirks and all
  5. It's our mission to provide the best customer service to our franchisees across the globe. When they are successful, we are successful


Job Description

The Vast Network corporate team is seeking a dedicated individual to join our team as a Technical Support Advisor. As part of our team, you will play a crucial role in providing technical assistance and support to our network of franchisees and office managers. This is a full-time office position based in West Palm Beach, FL.

Key Responsibilities:
  • Franchisee Support: Act as the primary point of contact for our franchise network agents, providing assistance and solutions for technical issues, particularly related to our WMS system.
  • Troubleshooting: Identify and resolve technical issues by offering clear instructions, troubleshooting steps, and escalating issues when necessary.
  • Documentation: Maintain accurate records of support requests, troubleshooting steps, and resolutions to facilitate transparency and continuous improvement.
  • Data Integrity: Ensure data integrity through regular checks, validations, and resolving any database inconsistencies or errors.
  • Training: Develop and deliver training materials to enhance agents' understanding and utilization of our WMS system and other relevant technologies.
  • Feedback Loop: Gather and convey agent feedback and recurring issues to our product development team to improve our WMS system continuously.
  • Quality Assurance: Uphold service standards by delivering high-quality support, clear communication, and timely solutions.
Qualifications
  • Associate Diploma or equivalent from a two-year college or technical school; or two to four years of related experience and/or training; or equivalent combination of education and experience.
  • Proven experience in technical support, help desk, or a similar customer service role.
  • Familiarity with CRM systems, Office365, and general tech troubleshooting.
  • Strong problem-solving skills and adaptability to various technical environments.
  • Excellent interpersonal and communication skills to provide clear and effective guidance.
  • Patience, empathy, and a customer-centric mindset in handling agent inquiries.
  • Ability to work independently, prioritize tasks, and meet service level agreements.
  • Proficiency in Outlook, Active Directory, Exchange, and Office365 Administration (MS-102 Certification recommended).
Additional Information

If the thought of making a difference excites you and would like to bring and put into action your talents and entrepreneurial spirit to an organization that will inspire you to reach your true potential - we may be the perfect fit for you.

Once you become part of our amazing team of winners you'll enjoy:
  • Competitive compensation
  • Comprehensive training to hone your skills at our headquarters
  • Travel opportunities
  • Medical, Dental, Vision, and Life insurance coverage
  • Short- and Long-term disability insurance
  • Generous time off and paid holidays
  • 401(k) plan with company match
  • Social gatherings and team building activities
  • Leadership workshops for personal development
  • Recognition for our top performers
  • Philanthropy - a chance to give back to the community

Join us at United Franchise Group - a global leader for entrepreneurs

Apply today

All your information will be kept confidential according to EEO guidelines.

  • Technical Support Advisor

    2 weeks ago

    West Palm Beach, United States United Franchise Group Full time

    Job DescriptionJob DescriptionCompany DescriptionUFG, Inc.Technical Support Advisor - VastIf you are looking for an opportunity to thrive and build a rewarding career with an industry-leading company – this is your chance to join us at United Franchise Group and Vast.  UFG is the umbrella company to a successful group of the world’s largest franchise...

  • Technical Support Advisor

    3 weeks ago

    West Palm Beach, United States United Franchise Group Full time

    Company DescriptionUFG, Inc.Technical Support Advisor - Vast If you are looking for an opportunity to thrive and build a rewarding career with an industry-leading company - this is your chance to join us at United Franchise Group and Vast. UFG is the umbrella company to a successful group of the world's largest franchise systems. Our franchised concepts...

  • Technical Support Advisor Vast

    3 weeks ago

    West Palm Beach, United States United Franchise Group Full time

    Job Description The Vast Network corporate team is seeking a dedicated individual to join our team as a Technical Support Advisor. As part of our team, you will play a crucial role in providing technical assistance and support to our network of franchisees and office managers. This is a full-time office position based in West Palm Beach, FL. Key...

  • Technical Support Advisor Vast

    2 weeks ago

    West Palm Beach, Florida, United States United Franchise Group Full time

    Job Description The Vast Network corporate team is seeking a dedicated individual to join our team as a Technical Support Advisor. As part of our team, you will play a crucial role in providing technical assistance and support to our network of franchisees and office managers. This is a full-time office position based in West Palm Beach, FL. Key...

  • Technical Advisor

    4 weeks ago

    West Columbia, United States Hansen Talent Group Full time

    Hansen Talent Group is hiring a Technical Advisor to work with a large enterprise in Columbia, SC. This is a remote opportunity. What you'll do: Provide technical expertise on decisions and priorities regarding the enterprise’s overall systems architecture. Provide technical guidance to project team areas as appropriate. Diagnose, isolate, and debug...

  • Technical Advisor

    2 weeks ago

    West Columbia, United States Hansen Talent Group Full time

    Hansen Talent Group is hiring a Technical Advisor to work with a large enterprise in Columbia, SC. This is a remote opportunity. What you'll do: Provide technical expertise on decisions and priorities regarding the enterprises overall systems architecture. Provide technical guidance to project team areas as appropriate. Diagnose, isolate, and debug...

  • National Transportation Strategic Advisor

    1 month ago

    West Palm Beach, United States WSP Full time

    This Opportunity At WSP, we are driven by inspiring the right people to be part of our future-focused business objectives. Our devotion to teamwork has allowed us to build communities and expand our skylines. Here at WSP, anything is within our reach and yours as a WSP employee. Come join us and help shape the future! WSP is currently initiating a search...

  • Information Technology Support Technician

    2 weeks ago

    West Palm Beach, United States AppleOne Technical Staffing Full time

    Elections Technical Support - Palm Beach County, FL We are seeking Elections Technical Project Support for Palm Beach County, FL. Great pay and overtime available as well! Estimated Start date: June 28th 2024 Project Summary: Candidates will be required to prepare, deploy and support Election Voter check in to include desktops, laptops, tablets, cell...

  • Financial Advisor Support Associate

    2 weeks ago

    Palm Beach Gardens, Florida, United States PrideStaff Full time

    PrideStaff Financial is a nationally recognized staffing agency dedicated to supporting both clients and candidates. As an award-winning staffing solutions provider in business for over 40 years, PrideStaff has developed a reputation for exceptional Financial Advisor, Associate, Support, Advisor, Financial, Support Specialist, Banking

  • Technical Support Specialist

    2 weeks ago

    West Palm Beach, United States TEKsystems Full time

    One of TEKsystems leading clients has an immediate need for a Technical Support Specialist for a contract to hire opportunity in West Palm Beach, FL. The ideal candidate will have the following experience: -Customer Support experience -Associate Degree required Bachelor's Degree preferred -Finance and or IT experience preferred About TEKsystems: We're...

  • Financial Advisor Support Associate

    2 weeks ago

    Palm Beach Gardens, United States PrideStaff Full time

    PrideStaff Financial is a nationally recognized staffing agency dedicated to supporting both clients and candidates. As an award-winning staffing solutions provider in business for over 40 years, PrideStaff has developed a reputation for exceptional service and high-quality placements among small, medium and large businesses across the nation and within all...

  • Financial Advisor Support Associate

    2 weeks ago

    Palm Beach Gardens, Florida, United States PrideStaff Full time

    PrideStaff Financial is a nationally recognized staffing agency dedicated to supporting both clients and candidates. As an award-winning staffing solutions provider in business for over 40 years, PrideStaff has developed a reputation for exceptional service and high-quality placements among small, medium and large businesses across the nation and within all...

  • Senior Technical Advisor

    2 weeks ago

    West Columbia, United States Hansen Talent Group Full time

    Hansen Talent Group is looking to hire a Sr Technical Advisor to work with one of the largest enterprises in Columbia, SC. This is a remote role. What you'll do Provide senior level technical expertise on decisions and priorities regarding the enterprise’s overall systems architecture, and instrumental in analysis and recommendation of infrastructure,...

  • Technical Support Specialist

    4 days ago

    West Palm Beach, United States WGI Full time

    Overview: We are seeking a **Technical Support Specialist **to be part of our team in our Corporate Headquarters in West Palm Beach. In this position you will be responsible for supporting users locally and remotely with IT related issues. At WGI, you will find talented, passionate associates providing exceptional service in collaborative, team-driven...

  • Service Advisor

    4 weeks ago

    West Palm Beach, Florida, United States Richemont Full time

    At Cartier North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Mortgage Advisor

    2 weeks ago

    West Palm Beach, United States Millennium Mortgage LLC Full time

    Job DescriptionJob DescriptionThe opportunity of the Millennium Mortgage LLCThe right individual will continually identify, develop, and maintain a quality network of real estate professionals, builders, professional and personal contacts that will serve as a recurring source for new mortgage lending opportunities. This opportunity is perfect for an...

  • Mortgage Advisor

    4 weeks ago

    West Palm Beach, United States Millennium Mortgage LLC Full time

    Job DescriptionJob DescriptionThe opportunity of the Millennium Mortgage LLCThe right individual will continually identify, develop, and maintain a quality network of real estate professionals, builders, professional and personal contacts that will serve as a recurring source for new mortgage lending opportunities. This opportunity is perfect for an...

  • SaaS ERP Technical Support Representative

    3 weeks ago

    West Palm Beach, United States ApparelMagic Full time

    Job DescriptionJob DescriptionApparelMagic, a leading provider of computer software for the fashion industry, is seeking a Technical Support Representative to join our team. In this role, you will be responsible for providing top-notch technical support to our clients, ensuring they have a seamless experience using our software. You will also liaise between...

  • Travel Advisor

    1 month ago

    West Palm Beach, United States Paychex Full time

    Career Opportunities with WMPH Vacations Position begins Tuesday, December 26, 2023 at our Delray Beach office Are you passionate about travel? Looking for an enriching career helping clients find the best vacation experience in the world? We're hiring happy individuals who are eager to learn and grow with a top-producing cruise travel agency and are looking...

  • Service Advisor

    3 weeks ago

    West Palm Beach, United States Penske Automotive Full time

    Palm Beach Toyota, a Penske Automotive Group dealership, is looking for an automotive Service Advisor to join our team and deliver extraordinary customer experiences. JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience...