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Technical Support Advisor Vast
3 weeks ago
Job Description
The Vast Network corporate team is seeking a dedicated individual to join our team as a Technical Support Advisor. As part of our team, you will play a crucial role in providing technical assistance and support to our network of franchisees and office managers. This is a full-time office position based in West Palm Beach, FL.
Key Responsibilities:
- Franchisee Support: Act as the primary point of contact for our franchise network agents, providing assistance and solutions for technical issues, particularly related to our WMS system.
- Troubleshooting: Identify and resolve technical issues by offering clear instructions, troubleshooting steps, and escalating issues when necessary.
- Documentation: Maintain accurate records of support requests, troubleshooting steps, and resolutions to facilitate transparency and continuous improvement.
- Data Integrity: Ensure data integrity through regular checks, validations, and resolving any database inconsistencies or errors.
- Training: Develop and deliver training materials to enhance agents' understanding and utilization of our WMS system and other relevant technologies.
- Feedback Loop: Gather and convey agent feedback and recurring issues to our product development team to improve our WMS system continuously.
- Quality Assurance: Uphold service standards by delivering high-quality support, clear communication, and timely solutions.
Qualifications:
Qualifications
- Associate Diploma or equivalent from a two-year college or technical school; or two to four years of related experience and/or training; or equivalent combination of education and experience.
- Proven experience in technical support, help desk, or a similar customer service role.
- Familiarity with CRM systems, Office365, and general tech troubleshooting.
- Strong problem-solving skills and adaptability to various technical environments.
- Excellent interpersonal and communication skills to provide clear and effective guidance.
- Patience, empathy, and a customer-centric mindset in handling agent inquiries.
- Ability to work independently, prioritize tasks, and meet service level agreements.
- Proficiency in Outlook, Active Directory, Exchange, and Office365 Administration (MS-102 Certification recommended).
Additional Information
If the thought of making a difference excites you and would like to bring and put into action your talents and entrepreneurial spirit to an organization that will inspire you to reach your true potential we may be the perfect fit for you.
Once you become part of our amazing team of winners youll enjoy:
- Competitive compensation
- Comprehensive training to hone your skills at our headquarters
- Travel opportunities
- Medical, Dental, Vision, and Life insurance coverage
- Short- and Long-term disability insurance
- Generous time off and paid holidays
- 401(k) plan with company match
- Social gatherings and team building activities
- Leadership workshops for personal development
- Recognition for our top performers
- Philanthropy a chance to give back to the community
** Join us at United Franchise Group a global leader for entrepreneurs**
** Apply today**
All your information will be kept confidential according to EEO guidelines.
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