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IT Support Analyst
2 months ago
Title: Business Systems Analyst Location: Rochester Hills, MI (Position is remote but candidates must come onsite on Day 1 to pick up equipment) Schedule: Mon – Fri, 8:00 AM – 5:00 PM EST The Business Systems Analyst will: Complete analysis of existing methods to promote effective operations through standardization, improvement, simplification, discontinuance, or other methods Complete recommendations for business processes that ensure alignment with strategic direction; integrate business processes between multiple organizations Complete the coordination of business process changes and assist in implementing system solutions Perform a full range of standard work for the professional field, referring complex or unusual problems to others Identify and resolve complex problems and apply problem-solving skills in order to deal with most situations Demonstrate and apply broad knowledge of specialization through successful completion of moderately complex assignments, successfully applying complex knowledge of fundamental concepts, practices, and procedures of particular areas of specialization Demonstrate knowledge of the organization's business practices and issues, with an understanding and/or experience with Service Level Agreements Maintain the highest standards of honesty and integrity, as well as confidentiality of employee, customer, and corporate information Handle other duties, as assigned Position Requirements: 5+ years’ of experience supporting end-users, utilizing excellent customer service skills required Strong ServiceNow experience required Familiarity supporting Microsoft 365, including Outlook and OneDrive, required A minimum of a HS Diploma or GED required; Associate’s or Bachelor’s Degree, or relevant vocational technical training or Information Technology Support Certification preferred #ALINE11
