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Business Systems Analyst, Field and Support Syste

1 month ago

Detroit, United States Cloudera Full time

Business Area: Business Ops & IT Job Description: At Cloudera, we empower people to transform complex data into clear and actionable insights. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world's largest enterprises. The Business Systems Analyst, CRM will work as part of the team dedicated to driving innovation based on the needs of Cloudera's global CRM user base. You will work cross-functionally with leaders and subject matter experts to plan, design and implement robust and scalable solutions to ensure the Organization can operate efficiently and effectively and adapt quickly to change with minimal interruption. The Business Systems Analyst will have demonstrated experience solving complex business problems and managing systems for a global organization and can succeed in a fast-paced working environment. You will also be required to oversee and guide the work tasks and deliverables to ensure successful implementations. In addition, you will need to be able to provide development teams with sufficient details to implement appropriate system customizations as well as respond to technical support issues as required. This position will be highly visible to, and interact with, leaders within Sales Operations, the broader Field Organization, and across Cloudera and will act as an SME for Cloudera's Federal teams. Therefore, applicants must not only possess strong analytical, technical and interpersonal skills, they must also be willing to stand in the spotlight and display both passion and competency to management...and embrace the opportunity To comply with FedRAMP requirements, candidates must be US citizens on US soil to be considered for this role. This is a US-Remote opportunity. As a Business Systems Analyst you will: Business Process Analysis & Solution Design Proactively seek out and identify needed system enhancements Point of contact for business stakeholders around prioritization, coordination, and escalation of projects and enhancements Analyze existing business processes and system configurations to identify gaps Gather and document business requirements from end users as well as supporting the prioritization process Review best practices and elicit information regarding feature roadmap with vendors Design solutions to optimize processes and user experience Present to-be solutions to business stakeholders using formal design documentation, flowcharts, and example use cases scenarios Provide developers with well defined user stories and acceptance criteria to ensure customizations are implemented according to business stakeholder requirements Ensure system modifications adhere to the change control processes and compliance policies Know when the best solution may not be a change in system design Planning, execution and documentation of testing phases as required Support monthly release management Communicate system changes to broader user audience in advance so they understand the change and how to use it prior to implementation Develop documentation to support end-user training and knowledge transfer within the team Issue Triage Support Resolve L2 support tickets as assigned and within established service level objectives Escalate issues to to vendor technical support as appropriate Answer user questions and direct them to training materials We're excited about you if you have: Salesforce Administrator Certification is required for this role B.S. or B.A. degree in BIS, Computer Science or related field or equivalent experience Minimum of 3+ years of experience working as a Business Systems Analyst supporting Sales/Sales Operations, Support or Federal stakeholders Demonstrated experience developing business requirements documentatio