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Marketing Guest Services Representative

1 month ago

Black Hawk, United States Twin River Management Group, Inc. Full time

Description Essential Duties and Responsibilities: Maintains a professional, friendly and courteous atmosphere that provides guests with an exceptional gaming experience. Assists guests, players, and Slot Hosts with all requests in a professional and timely manner. Explains the Bally's Rewards program in detail. Effectively markets the Bally's Rewards program to all new casino guests and actively enrolls new members. Evaluates play and issues complementary amenities based on established guidelines. Utilizes all aspects of the Player Tracking System. Stays informed about all Slot and Table Games activities and events. Maintains general knowledge of the properties. Inputs all player information into the database system and issues player cards. Complies with all company's policies and procedures, as well as Colorado Gaming rules and regulations Performs other job related duties as requested. CERTIFICATIONS AND LICENSES: Must obtain a Colorado Gaming Support License COMPETITIVE BENEFITS: Bally's Black Hawk Casino offers: Health, Dental, Vision, 401K, PTO, Company paid Disability and Life Insurance; Employee Discount Meals, Subsidized Bus Passes, Reimbursement of Colorado Gaming License fees and Free Covered Employee Parking. DISCLAIMER: Bally's Black Hawk Casino is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. Qualificati Education High School (required) Experience 1 years: Excellent guest service skills; computer literate (required) Licenses & Certifications CO Support License (required) At Bally's Corporation, we are committed to promoting equal opportunities in employment and working conditions. We believe passionately that employing a diverse workforce is central to our success. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on any status protected by the laws or regulations in the locations where we operate.

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