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Guest Service Representative

4 months ago

Black Mountain, United States Hampton by Hilton Full time

**JOB DESCRIPTION**

**This position requires weekend availability.**

We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
- Greet guests; check them in and out with friendliness, speed and accuracy.
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, debit, or credit.
- Answer and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping and Engineering to track readiness of rooms for check-in.
- Run daily reports, identify any special requests, and check reports for accuracy.
- Know room rates, locations, and furnishings of all rooms.
- Complete designated cashier and closing reports in the computer system.
- Count bank at the beginning and end of shift.
- Be polite and present a friendly and caring image.
- Supply guests with directions and information regarding property and local areas of interest.
- Be able to handle guest complaints.
- Know emergency procedures and how to respond. Be familiar with the fire system and how to shut if off if there is a false alarm
- Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights.
- Each shift must keep lobby and office area clean at all times.
- Desk Clerk must be able to lift 30 pounds, stand for long periods of time, bend, stoop, and go up and down stairs. Employee is required to seek assistance if unable to lift or move an item over 30 pounds.
- Keep all business confidential on and off duty.

**JOB QUALIFICATIONS** **Ideally, you will have 1+ years of experience in a customer service field.**
- **High school diploma/G.E.D. equivalent**:

- Hotel experience is a plus
- Strong hospitality skills with a focus on guest services
- Excellent phone etiquette and communication skills
- English Language Proficiency
- An ability to problem solve
- Computer Skills
- Effectively, clearly, and courteously communicating with others.
- Must satisfactorily pass a criminal background check

Pay: From $15.00 per hour

Expected hours: 16 - 32 per week

**Benefits**:

- Employee discount

Shift:

- 8 hour shift

Weekly day range:

- Every weekend

Shift availability:

- Night Shift (required)

Work Location: In person