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Technical Account Manager

2 months ago

Albuquerque, United States Ideagen Full time
Role Purpose

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick.

So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.

Every day millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

Ideagen believe that by recruiting diverse and talented individuals, we create an inclusive community for all. We are committed to empowering all colleagues to maximize their potential and express their unique characteristics, experience, and knowledge to achieve their ambitions.

We are seeking a Technical Account Manager to provide consultative services to our customers while designing, documenting, building, testing, and supporting all parts of mobile and or desktop solutions using our DevonWay product platform.

#LI-Albuquerque

#LI-Hybrid

#LI-USA

Responsibilities

  • Provide consultative services to named customers
  • Design, Document, Build, Test, and support mobile and or desktop solutions using the DevonWay platform
  • Provide guidance and feedback to the customer regarding business process automation, best practices, DevonWay capabilities, design options, and the pros and cons of each option
  • Translate customer needs into detailed requirements based on best practices
  • Conduct training sessions, either over webinars or in-person, for deployed applications
  • Manage ticket queues consisting of support requests and incidents
  • Follow an agile methodology to design and configure applications based on user stories/tickets
  • Design, build, test, and deploy SSRS and/or Business Intelligence reports
  • Design, build, test, and deploy key performance indicators (KPIs)
  • Perform incident troubleshooting, resolution and implement improvements to customer applications
Skills and Experience
  • BS in science, engineering, MIS, or another technical field
  • Excellent verbal and written communication skills
  • Customer-focused and comfortable communicating with customers, including executives
  • Ability to communicate technical concepts to a non-technical audience
  • 1-3 years' experience as a Technical Account Manager, Business Analyst, or equivalent position
  • Organized, with proven work/task management skills and the ability to consistently meet deadlines
  • Technical problem-solving and troubleshooting skills
  • Experience with SQL Server Reporting Services (SSRS) and REST technologies.
  • Familiarity with SQL relational database concepts and writing SQL statements with joins and subqueries
Behaviors
  • Adventurous - Drive, Planning & Execution
  • Ambitious - Flexibility & Resilience, Savvy Thinking
  • Community - Collaboration, Communication